Office Manager & Customer Service Assistant

This is a remote position.

Role Name: Office Manager & Customer Service Assistant

Schedule:

• Monday to Friday: Flexible during business hours but ideally 9:00 AM to 1:00 PM (Philippines Standard Time)
  
• Total: 20 hours per week
  

About Us: We are an innovative player in the craft beer industry, committed to creating memorable experiences across our venues, which include dynamic taproom environments and an engaging online presence. Our focus on high-quality brewing, community engagement, and sustainable practices sets us apart in the hospitality and brewing world. If you’re passionate about craft beer and have a knack for organization and customer service, this role offers a unique opportunity to grow with us.

Job Description: Are you highly organized, detail-oriented, and customer-focused? We are seeking an Office Manager & Customer Service Assistant to join our growing team. This role will be essential in managing day-to-day office operations and handling customer service across all of our venues. You will also assist our e-commerce customers, ensuring smooth communication and swift resolution of any order discrepancies.

What We Offer:

• A flexible, casual position with 20 hours per week (virtual role).
  
• A collaborative environment within the hospitality and brewing industries.
  
• Opportunities to expand your knowledge of our craft beer and customer operations.
  
• A workplace built on relationships, teamwork, and shared success.
  

Role Responsibilities:

Office Management & Administrative Tasks (Primary Focus):

• Oversee general office operations, including document management and administrative tasks.
  
• Prepare, format, and manage internal documents, spreadsheets, and reports.
  
• Coordinate data entry, record-keeping, and asset management.
  
• Support the team with HR administration tasks and onboarding processes.
  
• Manage office supplies and vendor communications to ensure smooth operations.
  

Customer Service (Primary Focus):

• Handle customer inquiries from all venues, ensuring timely and professional responses.
  
• Provide e-commerce support, addressing order discrepancies, tracking issues, and product questions.
  
• Assist with customer service queries via email, phone, and social media channels.
  
• Collaborate with venue managers and the marketing team to resolve issues and provide seamless customer experiences.
  

Marketing Support (Secondary Duties):

• Assist with content creation and community management on social media platforms.
  
• Support e-commerce operations by updating product listings and optimizing the customer experience.
  
• Work with the marketing team to align customer communication across platforms.
  

Requirements

Who You Are:

• Highly organized and detail-oriented, able to manage multiple tasks independently.
  
• Personable, professional, and experienced in customer service (hospitality experience is a plus).
  
• Familiar with basic office software (experience with Shopify, POS systems, Adobe Suite, or Canva is advantageous).
  
• Adaptable and eager to learn, with the ability to work across teams and projects.
  
• Committed to delivering high standards and supporting eco-conscious practices.
  

Application Details:

• At least 6 months of experience in office management, administration, or a customer service role.
  
• E-commerce experience is a plus.