Remote Client Relations Specialist

The Matian Firm, APC dedicates its resources by helping thousands of clients with their immigration law cases by providing excellent legal services. With our consistent and outstanding track record in representation and its growth, it is no question why The Matian Firm is a top firm for career opportunities.

We have an opening on our growing, dynamic team for a Remote Client Relations Specialist. The Client Relations Specialist will provide solutions for customer inquiries in an accurate, timely and professional manner.

Responsibilities:

• Communicates with clients to answer questions about cancellations
• Manages the Customer Care phone/email account
• Coordinates with the Supervising Attorney and Finance Department to ensure responses are mailed within 15 business days
• Monitor statuses of all cancellations via Airtable
• Follows "Accounting Checklist” to Identify billable and non-billable work to prepare accurate accounting within 6 business days.
• Prepares closing letters and closes matters according to SOPs.

Qualifications:

• Minimum 3-5 years of experience in customer service or account management in a legal setting
• Experience with light finance, accounting, or bookkeeping
• Must have a strong customer-focused attitude and manage all customer relationships with a high degree of commitment.
• Strong telephone presentation and written communication skills.
• Experience in Microsoft Office or Google Suite is required
• Bilingual in Spanish/English with full proficiency
• Experience with Airtble and CRM is a huge plus

Come be apart of our growing firm and its opportunities for your career development. You will learn and develop alongside a team of professionals who aim to excel in the legal industry.

The Matian Firm, APC is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status or genetics. We're dedicated to providing an inclusive, open, and diverse work environment.