As a Product Design Lead on the Digital Experience Design Team, you will lead the process and engagement around building digital products to deliver cohesive end-to-end experiences. You will lead and mentor Product Designers across teams working to bring our experience visions to life. In addition, you will collaborate closely with other Product Design Leads and Service Design Leads to keep our visions and product experiences aligned.
Shift from product planning to program planning, including:
The Digital Experience Design team is a dedicated team of designers, developers, strategists, and leaders who believe in the transformative power of customer centricity. We believe that focus on craft and advocacy for the customer as truth are keys to building differentiated, innovative experiences. We lead by example — staying curious, doing the work, and challenging assumptions at every turn. We’re bold enough to believe that great design can exist at a bank, and that it can be a catalyst to bettering the lives of our customers and the communities we share with them. Our mission: Combine deep human understanding with the bank’s full suite of capabilities to provide personal, connected, and surprisingly simple banking experiences that help our customers achieve their financial goals.
Lead, mentor, and potentially manage a team
Bachelor's degree in UX Design, Human Computer Interaction, Industrial Design, or similar, and a minimum of 5 years relevant experience or in lieu of a degree, a combined minimum of 9 years education and/or relevant/product design work experience.
Proven expertise in Product Design/Human-Centered Design
Experience creating use cases, flow diagrams, prototypes, scenarios and wireframes to communicate ideas and designs to diverse groups of stakeholders
Understanding of strengths and shortcomings of different design thinking methods, including when and how to apply them during product development processes
Hands-on experience of designing for a variety of digital touchpoints and non-digital channels and supporting the delivery of those designs
Experience managing programs supporting the full product development process, from vision to launch to iteration
Project and people management skills; experience functioning as a project leader as well as an individual contributor
Strong ability to mentor and educate others on the value and principles of good experience design
Team player who is comfortable navigating ambiguity within a self-directed culture
Ability to establish strong working relationships with colleagues, clients, and key stakeholders
Extensive experience conducting remote and in-person workshops; strong familiarity with supporting tools such as Miro and Webex
Experience with design and prototyping tools such as Adobe, Sketch, InVision, Figma or other similar tools used widely in the design community
Proficiency in industry best practices for desktop, mobile and web applications
Experience with accessibility standards, cross-platform issues, mobile user interfaces and systems-thinking
Experience in financial services industry a plus