Customer Service Representative - Insurance Industry

This is a remote position.

Client Overview

Join a thriving commercial truck insurance agency at the forefront of protecting America’s trucking industry. Our client specializes in providing comprehensive insurance solutions for semi-trucks and big rigs, ensuring the safety and security of vital transportation businesses across the nation. With a commitment to excellence and a focus on client satisfaction, this agency is poised for growth and seeking talented individuals to support their expanding operations.

Job Description

Embark on an exciting career in the dynamic world of commercial truck insurance! As a Customer Service Representative, you’ll be the vital link between trucking professionals and their insurance needs. Your role will involve managing policy changes, communicating with carriers, and ensuring our clients’ coverage remains up-to-date and comprehensive. This position offers a unique opportunity to develop expertise in the commercial trucking sector while honing your insurance industry skills. You’ll work with cutting-edge agency management systems and potentially utilize VoIP technology to provide top-notch service to our valued clients.

Responsibilities

• Handle incoming customer calls and emails regarding insurance policy modifications
  
• Process and communicate policy change requests to insurance carriers
  
• Manage multiple client accounts, prioritizing tasks efficiently
  
• Accurately document customer interactions and policy updates in our agency management system
  
• Follow up with insurance companies to ensure timely processing of policy changes
  
• Assist in administrative tasks related to policy management and customer service
  
• Collaborate with team members to maintain high levels of client satisfaction
  
• Stay informed about industry trends and insurance products to better serve our clients
  

Requirements

• Excellent verbal and written communication skills in English
  
• Strong attention to detail and data entry accuracy
  
• Ability to multitask and manage time effectively in a fast-paced environment
  
• Basic understanding of insurance concepts (comprehensive training will be provided)
  
• Proficiency in email communication and computer skills
  
• Customer-oriented mindset with a professional demeanor
  
• Ability to work independently while contributing to team goals
  
• Adaptability to learn new software systems and technologies
  
• High school diploma or equivalent; college degree in business or related field is a plus