Administrative Assistant - Client Relations & Scheduling Specialist (ZR_17113_JO

This is a remote position.

As a Customer Service Representative / Administrative Assistant, you’ll be the linchpin in a fast-paced plumbing company, juggling multiple responsibilities with ease. You’ll manage incoming calls, schedule appointments, and coordinate with field technicians to ensure top-notch service delivery. This role offers a unique blend of customer interaction and behind-the-scenes operational support, allowing you to develop a comprehensive skill set in business operations. You’ll work with cutting-edge software to manage jobs, optimize schedules, and keep customers informed. This position is perfect for someone who thrives in a dynamic environment and wants to make a tangible impact on a growing business.

Responsibilities

• Answer incoming calls professionally, addressing customer inquiries and scheduling service appointments
  
• Process and manage home warranty jobs received via text and email
  
• Utilize multiple software systems, including Dispatch and SMS assist, to track and update job information
  
• Provide excellent customer service by responding to inquiries about job status and scheduling
  
• Assist with administrative tasks such as invoice preparation and field staff support
  
• Optimize technician routes using specialized software to maximize efficiency
  
• Manage workload effectively during periods of varying call volume
  
• Coordinate with field technicians to ensure smooth job execution and customer satisfaction
  

Requirements

• Exceptional verbal and written communication skills
  
• Proficiency in multitasking and using various software applications simultaneously
  
• Strong customer service orientation with a professional demeanor
  
• Self-motivated with excellent time management skills
  
• Quick learner, adaptable to new technologies and processes
  
• Meticulous attention to detail and strong organizational abilities
  
• Experience in scheduling and appointment setting preferred
  
• Basic understanding of administrative processes and customer relationship management
  
• Ability to work independently and as part of a team
  
• Positive attitude and willingness to contribute to company growth
  

• HMO coverage in eligible locations
  
• Permanent work from home set-up