Lead Product Designer (100% remote-friendly within Poland)

Company Description

Welcome to the good side of tech 👋

You might have heard about us, but with a different name: ZnanyLekarz. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human?

Docplanner at scale

We are leaders in 13 countries so far, and more than 90 million patients trust us every month. 300.000 specialists, 2 mln bookings per month believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.500 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.

How does Docplanner Tech fit here?

At Docplanner Tech we are a diverse group of over 400 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement.

We could tell you about us, but we will let our reviews on Glassdoor speak for themselves. In case you’d like to see how it feels to be 100% yourself at work, here’s a video of us.

And why should you join us?

Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs.

We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all . We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote friendly.

Job Description

And why you?

As a Lead Product Designer, your expertise in delivering high-quality work will help us create a seamless experience for patients, doctors, and clinics using our products. You'll have the opportunity to make a direct impact on both product decisions and the overall roadmap. Your role will be crucial in simplifying complex systems, and you'll be involved in every step of the process—from defining the product vision to collaborating with Product Managers, Content Designers, Engineering Leads, and Researchers. You'll prototype and scale products that are used by millions of patients every day, ensuring a seamless and impactful user experience. Working alongside a talented team of over 20 Product and Content Designers, you'll contribute to creating intuitive, efficient, and innovative solutions that meet the needs of our users.

You'll be part of the Payments Squad, working within the Practice Management and Efficiency Product Area, where your design leadership will help doctors and clinics provide better care by enhancing our SaaS tools and the doctor's mobile application. The Payments Squad is dedicated to creating a seamless and efficient payment system across our healthcare platforms. By streamlining the payment process, we enable doctors and healthcare providers to focus on patient care rather than administrative tasks. Our team leverages advanced technologies to develop secure, user-friendly solutions that reduce friction in payment workflows, minimize administrative burdens, and ensure timely transactions for both patients and providers. This work is critical to improving operational efficiency, allowing healthcare professionals to dedicate more time to their patients.

How would you be impacting our mission?

We are seeking a highly experienced and skilled Lead Product Designer to join our team:

• Lead cross-functional collaboration with product managers, engineers, and key stakeholders to align on strategic goals and ensure successful execution of design solutions across the organization.
• Drive the design vision and strategy, continuously iterating on solutions based on user insights, data analysis, and evolving market trends to push for product innovation and excellence.
• Lead, mentor, and inspire a team of designers, cultivating a culture of continuous learning, design excellence, and growth within the organization.
• Be a key advocate for user-centered design principles, embedding empathy and user research at the core of the product development process.
• Own and guide the evolution of our design system, ensuring consistency, scalability, and flexibility across products, while also contributing to the overall design language.
• Stay at the forefront of design and technology trends, identifying opportunities to integrate new tools, methodologies, and approaches that will elevate the user experience and maintain a competitive edge.
• Represent the company as a thought leader in the design community, through speaking engagements, publications, or participation in industry events.
• Lead the design research process, including user testing sessions and usability studies, to validate design decisions and gather timely and actionable insights that drive informed design solutions.
• Champion and shape the company's design culture, fostering a collaborative, inclusive, and creative environment where diverse perspectives are encouraged, and innovative ideas thrive.

Qualifications

What will help you thrive?

• Fluency in English.
• Extensive and proven experience in Product Design, with a track record of leading successful design projects from inception to execution.
• Strategic thinking—with the ability to drive product vision and design strategy autonomously and impact-driven decision-making.
• Expertise with design tools such as Figma and advanced prototyping tools, along with experience in developing and maintaining design systems.
• Strong experience in hypothesis generation, experimentation, A/B testing, and data-informed decision-making.
• Demonstrated leadership in collaborating with cross-functional teams including product management, research, engineering, and data analysis to deliver business and user value.
• Experience working with data, business KPIs, and success metrics to align design efforts with broader company goals.
• Deep understanding of systems thinking and component-based design principles, with the ability to scale design practices across teams.
• Exceptional presentation and communication skills, with the ability to articulate design rationale clearly to stakeholders at all levels of the organization.
• Skilled in giving and receiving feedback to elevate the quality of design work across the team.
• Adaptability navigating ambiguity and shifting priorities without compromising quality or momentum.
• Familiarity with HTML and CSS to effectively discuss technical constraints and opportunities with development teams.
• Growth mindset: While we don't expect you to check every box, a passion for learning and self-improvement is highly valued.

Must have for the application:

• A portfolio featuring examples of your design work and problem-solving skills.

Additional Information

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• Share options plan after 6 months of working with us.

True flexibility and work-life balance

• Remote or hybrid work model with or hub in Warsaw;

• Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly);

• 20/26 days of paid time off (depending on your contract);

• Additional paid day off on your birthday or work anniversary (you choose what you want to celebrate).

Health comes first

• Private healthcare plan with Signal Iduna for you and subsidized for your family.

• Multisport card co-financing for you to have access to sports facilities across Poland.

• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.

Keep growing with us

• Free English classes.

We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.

“We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.” Mariusz Gralewski, CEO