Director, User Research and Design

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Opportunity at Komodo Health

Reporting to the VP of Product, the mission of Komodo’s Director of User Research & Design is to lead and inspire our product design team to grow their craft, drive big business impact delivering new products & services, own & drive user research initiatives and up-level all things design at Komodo Health.

Looking back on your first 12 months at Komodo Health, you will have…

• Led and developed a small but growing, multinational team of product designers, and user researchers by nurturing a culture of creativity, collaboration, and continuous learning
• Established a user research function which will be responsible for guiding the development of products and services that meet the needs of clients, sets the vision, strategy & execution of the business
• Established UX processes, methodologies, and best practices that promote collaboration and innovation across cross-functional teams
• Streamlined design strategy and priorities across our product portfolio, alongside cross functional leaders
• Partnered with our product and engineering teams to drive our product strategy, product development and the culture for how we build products quickly and effectively

You will accomplish these outcomes through the following responsibilities…

• Supporting our design & user research team through regular check ins, career development discussions, and team meetings
• Sourcing, interviewing, and onboarding new design and research team members
• Regularly engaging with cross-functional leaders to facilitate brainstorming and alignment through strategies like workshops and ideation sessions
• Presenting work to, collaborating with, and influencing product managers, engineers, research, exec team, and other stakeholders
• Managing and iterating upon our team processes and career development paths

What you bring to Komodo Health:

• Experience leading a generalist design and research team (more than 5 designers/researchers)
• You’re an expert in people development and up-leveling design craft – you have what it takes to grow and empower an incredible design team
• Demonstrated a history of balancing business requirements, technological capabilities, and user insights to deliver great products
• Experience building and scaling research functions, including setting strategy and developing operational structures
• Mastery of hiring the right skillset to achieve our goals as a team
• Comfort collaborating with and being an active design advocate to leadership and company wide
• Ability to apply a strong level of design thinking, user centricity and research to our features and product portfolio

Additional skills and experience we’d prioritize (nice to have)…

• Experience building responsive web-based products, enterprise SaaS platforms in the healthcare industry
• Wealth of knowledge around interaction design principles, up to date trends, and usability heuristics

Compensation at Komodo Health

The pay range for each job posting reflects a minimum and maximum range of pay that we reasonably expect to pay across all U.S. locations and may span more than one career level. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands.

Where You’ll Work

Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options.

What We Offer

This position will be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.

Equal Opportunity Statement

Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.