Content Strategy and Operations Manager

About us

At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.

About you

You love driving high-visibility, high-impact projects that help companies scale in new markets worldwide. You thrive in fast-paced, dynamic environments and use your strong communication skills to influence and collaborate with key partners successfully. You’re an analytical and nimble executor who believes quality work and thoughtful strategy is vital to sustainable business growth.

Udemy’s New Ventures team has been set up to focus on turbo-boosting our business in Korea, leveraging our strategic partnership with our local partner, Woongjin Thinkbig, established in 2021.

We are looking for a talented individual who is enthusiastic and passionate about contributing to Korea's reskilling and upskilling efforts. You will have the opportunity to be in the drivers seat to drive international expansion for a global tech company.

About this role

You will spearhead the content strategy and oversee the course acquisition operations for Korea, working in collaboration with our local partner, Woongjin Thinkbig.

You will be responsible for ensuring the sustainable growth of high-quality native Korean content for both D2C and B2B businesses to drive revenue growth. Additionally, you will work closely with Woongjin Thinkbig and NV team members to run operations for market growth efforts.

This is a full-time position located in Seoul, Korea.

What you'll be doing

• Establish strategy for our content efforts in Korea, including but not limited to determining the priority areas, optimal channel mix for course and instructor acquisition, based on overall team direction.
• Develop a deep understanding of the Korea market requirements (for both D2C and B2B), culture and competitive landscape.
• Conceptualize and implement initiatives tailored to meet market demands and achieve content goals.
• Execute and oversee content operations, including but not limited to instructor partnerships, running course creation campaigns.
• Analyze and present course data to understand the performance of course collection
• Responsible for content related metrics, including maintaining a pipeline of new courses
• Work closely with our partner, Woongjin Thinkbig, on all aspects of content, from strategy to execution, and act as a point person to facilitate communication between Woongjin Thinkbig.

What you’ll have

• The ability to develop content acquisition strategies with a particular focus on acquiring local content through the marketplace motion.
• Experience in content strategy, acquisition, sales or business development; experience with digital content a plus
• Strong communication skills with internal stakeholders and with instructors and partners
• Experience managing complex projects, meeting deadlines and handling several projects at a time with a high attention to detail
• Strong track record of exceeding goals and high achievement
• Self-directed and team-oriented, with strong interpersonal skills and a growth mindset
• Be willing to travel and flexibly accommodate meetings and collaboration with teams in North America and Asia.
• Skill set to utilize tools such as SFDC, Google, Canva, Miro, Slack, etc.
• Must be data-driven and comfortable using SQL, Tableau, and Mode.
• Must be fluent in Korean and English

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

• We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.

About our APAC region

When you join Udemy in our Asia Pacific (APAC) region, you’ll have the chance to help our globally established business grow locally. We have a solid foundation and a great reputation — and you can be part of the next stage of our journey.

Our investment in the region is significant, with offices in Australia and India and an expanding presence in Singapore, Indonesia, Japan, and beyond. It comes with countless opportunities to make learning more accessible to millions. You’ll work with various cultures with unique needs, affording you the chance to learn and progress in your career. And that progression doesn’t come at the cost of work-life balance; people are at the heart of our mission, which is why we’re committed to looking after ours.

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