Virtual Assistant- Customer Service Representative & Multimedia Graphic Designer

We are looking for a highly skilled and versatile Virtual Assistant who excels in customer service and multimedia graphic design. In this role, you will not only handle customer inquiries and troubleshooting but also contribute to the creation of impactful multimedia content, including graphics and animated videos, to enhance user experience and engagement. This is a remote position, but the successful candidate must be available for face-to-face meetings for planning and training as needed. The ideal candidate will have exceptional communication skills in both English and Filipino, and demonstrate expertise in both technical troubleshooting and creative design.

Customer Service Responsibilities:

• Respond to customer inquiries and provide prompt, clear, and professional support through email, chat, and social media channels in both English and Filipino.
• Resolve user issues related to onboarding, quest participation, and rewards redemption with a strong grasp of the platform’s technical functionality.
• Troubleshoot and resolve technical issues such as app crashes, connectivity problems, and reward discrepancies, while escalating complex cases to internal teams when necessary.
• Maintain a log of customer interactions, document recurring issues, and communicate trends to internal teams to improve the platform's user experience.
• Collaborate with the marketing and product teams to identify areas for improvement in user communication and interface design based on user feedback.

Multimedia Graphic Design Responsibilities:

• Conceptualize and create high-quality multimedia content (graphics, infographics, animations, and videos) to support marketing campaigns, customer education, and user engagement.
• Develop visually appealing assets that align with the G!G brand and effectively communicate platform features and processes to both Web2 and Web3 users.
• Produce engaging animated videos to illustrate platform navigation, quests, reward redemption processes, and overall user experience improvements.
• Work closely with the marketing and product teams to ensure that all design materials are user-friendly and optimized for various digital channels (social media, websites, in-app content).
• Utilize design software such as Adobe Creative Suite (Photoshop, Illustrator, After Effects), Canva, Figma, and other relevant tools to create polished and professional content.
• Maintain an organized library of design assets for future use and reference.

Requirements

Customer Service Skills:

• Experience: Minimum 2 years of customer service experience, preferably in a digital platform, tech, or Web3 environment.
• Technical Proficiency: Ability to troubleshoot app-related issues, such as bugs, connectivity problems, and user errors. Experience with mobile apps, web technologies, and CRM systems.
• Communication: Exceptional verbal and written communication skills in both English and Filipino. Ability to convey technical information clearly and effectively to non-technical users.
• Problem-Solving: Strong critical thinking skills with a proactive approach to resolving user issues efficiently.

Multimedia Graphic Design Skills:

• Experience: Proven experience (minimum 2 years) in graphic design and multimedia content creation, with a strong portfolio showcasing both static and animated work.
• Technical Expertise: Proficiency in multimedia design tools such as Adobe Photoshop, Illustrator, After Effects, Premiere Pro, Canva, Figma, or similar platforms.
• Animation & Video Production: Experience in creating animated videos (e.g., explainer videos, marketing videos, tutorials) that can convey complex ideas in an engaging and user-friendly manner.
• Design Thinking: Ability to create visually cohesive and user-centered designs that align with the G!G brand and enhance the overall user experience.
• Digital Marketing Collaboration: Understanding of design requirements for various digital platforms, including social media, websites, and email marketing.

Additional Requirements:

• Work Environment: This is a remote, work-from-home position, but candidates must be available for face-to-face meetings for planning, training, or collaboration when needed.
• Portfolio: A portfolio showcasing relevant multimedia work (including graphics and animated videos) is required for consideration.