Customer Service Agent

This is a remote position.

Schedule:

• Total hours: 40 hours per week or 8 hours per day
  
• Monday - Friday
  
• 9:00 AM - 6:00 AM Miami time (or 9:00 PM - 6:00 AM Manila time)
  
• With 1 hour unpaid break in between
  

Client location or time zone: Miami, FL, USA - EDT

Company/client overview:Be part of a revolutionary healthcare company that’s redefining hormone therapy and wellness across North America. This innovative organization combines cutting-edge science, proprietary technology, and a mission-driven approach to improve quality of life for people as they age. With plans for rapid expansion and a commitment to excellence, they’re set to transform the industry and touch countless lives.

Job Overview:As a Customer Service Representative and Executive Assistant, you’ll be the vital link between cutting-edge medical science and exceptional customer care. You’ll interact with medical professionals, pharmacies, and partners across North America, representing a company at the forefront of hormone therapy innovation. This dual role offers a unique opportunity to dive deep into the world of bioidentical medicine while honing your communication and problem-solving skills. You’ll be instrumental in maintaining strong relationships with partners and clients, while also supporting the executive team in a dynamic, mission-driven environment.

Responsibilities:

• Handle 10-30 daily calls from medical providers, pharmacies, and B2B clients
  
• Provide clear, professional information about hormone therapy products and services
  
• Resolve complex inquiries related to highly regulated products
  
• Coordinate with various departments to ensure smooth operations
  
• Manage administrative tasks supporting executive team members
  
• Stay updated on company products, services, and industry regulations
  
• Contribute to maintaining strong partner and client relationships
  
• Assist in company expansion efforts as they grow to 1,000 locations
  

Requirements

• Excellent verbal and written communication skills in English
  
• Strong problem-solving abilities and meticulous attention to detail
  
• Quick learner capable of understanding and explaining complex medical concepts
  
• Customer service experience, preferably in healthcare or pharmaceutical settings
  
• Background in nursing, pharmacy, or related medical field is a plus
  
• Proficiency in customer service software and Microsoft Office suite
  
• Ability to maintain composure in high-pressure situations
  
• Willingness to undergo comprehensive training in hormone therapy
  
• Capacity to align work hours with Eastern Standard Time zone
  
• Enthusiasm for contributing to a mission-driven healthcare company
  

Benefits

• HMO Coverage for eligible locations (after 90 days)
  
• Permanent work-from-home
  
• Immediate hiring
  
• Steady freelance job
  

Job ID: ZR_16628_JOB