Customer Service Specialist - 22863308544

Job Title: Customer Service Specialist (No voice)

Schedule: 9:00 AM - 5:00 PM EST

Salary: 600-800 USD/Month

Summary of the Role:

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our team. In this role, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a seamless experience with our client's products. Your strong communication skills and problem-solving abilities will be essential in fostering positive relationships with our customers.

Responsibilities:

• Respond to customer inquiries via email, and chat in a timely and professional manner.
• Manage Freshdesk tickets to address website-related inquiries.
• Handle customer inquiries related to Amazon orders.
• Process cancellations and refunds efficiently.
• Coordinate order replacements as needed.
• Respond to Klaviyo messages for customers who reach out via text.
• Reach out to international customers via email regarding incomplete shipping details.
• Monitor on-hold orders and investigate the reasons for delays.
• Manage inquiries related to Macy’s orders.
• Moderate and respond to comments and messages on social media channels (TikTok, Instagram, Facebook, etc.), including advertisements.
• Assist the team with ad-hoc projects, such as shipping samples to clients and influencers.
• Moderate Okendo reviews and respond appropriately.

Requirements

• 2+ years of previous experience in customer service or a related field
• Excellent verbal and written communication skills. (C1 English level required)
• Strong problem-solving abilities and attention to detail.
• Proficient in using customer service software and CRM systems.
• Must be able to work on Slack for team communication.
• Availability to work from 9 AM to 5 PM EST or close to it.
• Ability to work independently and as part of a team.
• Positive attitude and a passion for helping others.