Customer Support Representative (Voice)

This is a remote position.

We are seeking an experienced Customer Support Representative to join our team and provide exceptional customer service. The successful candidate will be responsible for the following responsibilities:


Responsibilities

• Act as Inbound Call Center Agent for buildings to log package deliveries, let the courier into the building remotely and make sure they place the packages in the designated area.
  
• Engage with customers to learn about and address their needs, complaints, or other issues with products or services.
  
• Confirm or clarify information and diffuse angry clients, as needed.
  
• Document all call information according to standard operating procedures.
  
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high volume production environment.
  

Requirements:

● 1+ years of experience in a call center environment.
● 4+ years of experience in handling high-profile voice accounts is a MUST.
● Reliable internet connection and a quiet work environment. Proficient in conversational and written English.
● Strong interpersonal skills, multitasking abilities, and organizational skills.
● Able to work in a fast-paced environment, thinking quickly and making sure to adhere to Standard Operating Procedures (SOPs)
● Coachable, Punctual, Assertive, and Diligent.

Technical Requirements (Laptop/Desktop):
● 100mpbs or higher is REQUIRED. Must be able to pass an Internet Speed Test.
● Windows OS Processor: Intel i3 - 6th Generation/Ryzen 5 - 3rd Generation
● Mac OS Processor: Intel i5 - 6th Generation
● RAM: 8GB and up
● Operating System: Windows 10/Catalina and Up Only

Independent Contractor Perks

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job
  

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