Customer Service Representative
CORSAIR
United States
- Act as a first point of contact for consumer inquiries via Zendesk CRM
- Possess engaging customer-centric skills and the ability to communicate effectively with people at all levels of the organization.
- Maintain professional internal and external relationships that meet Corsair’s core values
- Aptitude and interest in constantly seeking ways to improve the customer experience
- Effectively communicate and execute Corsair’s Limited Warranty Policy.
- BA/BS preferred, or a combination of education & work experience
- Language skills: Fluent in English. Bilingual is a plus.
- Experience in a multichannel (phone, or email, CRM, live chat) Customer Service role preferred
- Exceptional written and verbal communication skills
- Ability to work under pressure and to deadlines, independently and as a team
- Ability to prioritize and demonstrate attention to detail and accuracy in order processing
- Enthusiastic and dependable
- Experience with Oracle EBS, SAP Hybris and Zendesk a plus
CORSAIR (NASDAQ:CRSR), founded in 1994, is a leading global developer and manufacturer of high-performance gaming and streaming gear. With 21 different product lines, CORSAIR offers a complete range of products that help digital athletes perform at their peak and enable streaming creators to produce studio-quality content for their fans. CORSAIR has built a passionate base of loyal customers due to its gamer- and creator-centric design philosophy, commitment to high performance, and professional quality.
The company has received more than 4,000 product awards and has a footprint that reaches customers in more than 75 countries. CORSAIR also includes subsidiary brands Elgato, which provides premium studio equipment and accessories for content creators, SCUF Gaming, which builds custom-designed controllers for competitive gamers, and ORIGIN PC, a builder of custom gaming and workstation desktop PCs and laptops.
BENEFITS:
- Comprehensive medical, dental, and vision benefits
- Bonus
- 401K Plan
- Tuition Assistance
- Employee Discount Purchase Program
- Paid Parental Leave
- Employee Stock Purchase Program
- Generous paid time off and holidays
- Pet Insurance
Instructions
- Provide Accurate Personal Information
- If the job requires a CV, ensure that you upload an up to date CV
- The name on your application should match your legal identification.
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