Customer Support Associate

Position Summary, Responsibilities, and Expectations:

• Act as a first point of contact for consumer inquiries via Zendesk CRM
• Possess engaging customer-centric skills and the ability to communicate effectively with people at all levels of the organization.
• Maintain professional internal and external relationships that meet Corsair’s core values.
• Aptitude and interest in constantly seeking ways to improve the customer experience.
• Effectively communicate and execute Corsair’s Limited Warranty Policy.
• BA/BS preferred, or a combination of education & work experience.
• Language skills: Fluent in English. Bilingual is a plus.
• Experience in a multichannel (phone, email, CRM, live chat) Customer Service role preferred.
• Exceptional written and verbal communication skills.
• Ability to work under pressure and meet deadlines independently and as a team.
• Ability to prioritize and demonstrate attention to detail and accuracy in order processing.
• Enthusiastic and dependable.
• Experience with Oracle EBS, SAP Hybris and Zendesk a plus.