Business Customer Service Analyst with German (Remote/Hybrid/Regular shifts)

Company Description

Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Handle Business customer outbound and inbound calls and emails in a professional manner.
Provide first line of technical support to hardware used in the retail business.
Handle tickets related to technical and data accuracy issues.
Proactively monitor and own the cases until resolution.

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Qualifications

• Very good communication skills in German written, verbal, and listening.
• English (B1 level) - needed for the training and internal communication.
• Experience in a customer service and/or technical support environment is a plus.
• Demonstrate a passion for excellence with respect to treating and caring for customers.
• Have a pleasant, patient and friendly attitude.
• Strong problem-solving skills and ability to interpret and communicate data.
• Be able to troubleshoot basic issues related to technology.
• Very familiar with computer operating systems.
• The primary purpose of a Business Customer Support Analyst is to provide first class service by responding to inbound emails and phone calls from customers, perform outbound contacts and resolve cases related to technical issues and data accuracies.
• Our client provides retail analytics to improve profitability and effectiveness

Additional Information

We offer:

- Attractive salary + extra bonuses

- Entirely work from home or in a hybrid mode
- Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers
- Rewards and recognition programs
- Trainings following the leading global standards for highest quality of Customer Service and Technical Support
- Structured working environment
- Career opportunities
- Team Building activities
- 21 days annual paid leave + 3 additional Wellness days
- Referral program bonuses
All your information will be kept confidential according to EEO guidelines.