Infrastructure Technician I

RESPONSIBILITIES AND DUTIES

• Serve as first point of contact between end-users and IT staff to identify the root cause of an issue.
• Communicate regularly with office staff to ensure computer equipment is working correctly and respond in a timely manner to solve problems.
• Regular, skilled use of more complex machines, including word processors or personal computers; responsible for basic troubleshooting and repair or manipulation of data using published software.
• Keep computers and peripherals up to date and functioning properly.
• Screen complex, technical or specialized literature for referral.
• Make and implement recommendations based on the problem identified.
• Perform routine maintenance and management of infrastructure and systems.
• Support Cloud infrastructure settings and deployment.
• Other duties as assigned.

EDUCATION

High School diploma or equivalent required

Degree in Information Technology preferred

EXPERIENCE AND QUALIFICATIONS

• CompTIA A+ or Microsoft Certification or equivalent experience a plus
• Excellent customer service skills
• Attention to detail; Excellence in quality of work
• Ability to identify difference between and resolve hardware and software issues
• Network troubleshooting basics
• Advanced Knowledge of Microsoft Windows 10 Operating Systems
• Advanced Knowledge of Microsoft Office Products
• Familiar with Microsoft Server Products including, Windows Server 2008/2012/2016/2019 (Active Directory; DHCP; DNS; Print Server)
• Knowledge of mobile device configuration
• Knowledge of installing and managing antivirus software
• Ability to work independently and efficiently manage time
• Excellent written and verbal communication skills