Associate, Credit Servicing Operations

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Associate, Credit Servicing Operations

You Report to: Manger, Funding

Your Location: Remote

Your Hours: 10:30am - 7:00pm EST

Your compensation: $23.84/hr plus a bonus!

Learn more about our awesome Funding Department

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for three years in a row, is adding a new partner to our Funding department to accommodate our remarkable growth!

What you will do:

Responsibilities are, but not limited to:

• Match new deals to ensure the contract matches the latest loan structure offer.
• Use underwriting skills and funding knowledge to help grant exceptions.
• Utilize funding resources/underwriting skills to negotiate and access fees for loans that have deviated from the approved underwriting framework.
• Handle escalated funding exception requests in a timely manner.
• Able to give support to the funding team by learning and becoming proficient in all funding duties.
• Perform additional interviews with applicants as part of a follow-up process in cases where discrepancies are identified during the funding process, warranting further investigation.
• Evaluate funding underwriting review requests updating application information in a timely manner.

What you bring:

• Minimum of 1 year in Funding, Underwriting, or have participated in the career rotation program within the last year.
• Willing to learn and comprehend funding compliance adhering to state by state compliance standards.
• Excellent communication (verbal and written) skills.
• Strong customer service and de-escalation skills.
• Strong leadership and interpersonal skills.
• Strong analytical and organizational skills with great attention to detail.
• Strong verbal and written communication skills.
• Strong organizational, analytical, and problem-solving skills.
• Ability to multitask in a fast-paced environment.

FHF Benefits:

• Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.