Graduate Opportunities - Customer Service and Renewals

Join BizCover's Graduate Program!

Are you a recent graduate excited about the world of Customer Service? Do you want to contribute to the growth and retention of small businesses? If so, BizCover is the perfect place for you to build your career! 🌟

As Australia’s foremost online business insurance service, we empower small businesses to navigate the often-complex world of insurance with ease. Our founders identified the need for a more transparent and simple approach, and that’s exactly what we deliver!

Why Choose Our Graduate Program?

• 🚀 Rapid Career Development: Dive into real-world projects, gain invaluable experience, and learn from seasoned experts in the industry.
• 📚 Personalized Learning: Enjoy ongoing training and mentorship opportunities that nurture your professional growth.
• 🌐 Diverse Collaboration: Work alongside a variety of talented individuals, gaining insights from different perspectives.
• 💡 Innovative Environment: Contribute your ideas and creativity in a company that values fresh perspectives.

What You Will Do:

As a Customer Care Agent:

• Providing all customers with an outstanding experience, being responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Responding to customer enquiries, including telephone calls and emails, to learn about and address their needs, complaints, or other queries such as amendments, payments and cancellations.
• Work to set customer experience milestones by responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

As a Retention/Renewals Agent:

• Engaging with customers through phone calls, emails, and live chat to understand what insurance they need and offer personalised solutions.

• Building strong relationships by communicating well and really listening to customers.
• Reviewing policies closely to make sure customers have the right coverage and looking for chances to suggest additional products (upselling)
• Helping customers with changes to their policies, renewals, and guiding them through each step.
• Keeping up with industry trends, products, and competitors to give customers the best and most useful information.
• Working with internal teams to improve processes and enhance the overall customer experience

Requirements

What We’re Looking For:

• 🎓 Recent graduates with qualifications in business, communications, or a related field.
• ❤️ A keen interest in customer service and a commitment to enhancing the customer experience.
• 🗣️ Strong verbal and written communication skills, with the ability to engage with a variety of stakeholders.
• 🔍 Excellent problem-solving skills and the ability to think critically.
• 🤝 A positive attitude and a willingness to collaborate within a team environment.

Benefits

• Hybrid working model with flexibility to work from home and the office - 3 days a week from home 2 days a week in office based in Townhall
• If based outside of Sydney, you will work fully remotely
• Exciting and rewarding team culture
• Employee/Team recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Employee benefits package
• Growing company with progression opportunities

What Kind of Person Works Well in our Company

Diversity of employees makes for a creative and fun workplace. BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are:

• Customer Fanatics - noun: a person who delivers a first class customer experience every time.
• Drumbeaters -noun: a person who enthusiastically celebrates and supports their team mates and the business
• Finishers - noun: a person you can trust to get it done
• Advancer - noun: a person who always wants do better