Senior User Experience Designer

The Senior User Experience Designer will work with business leads, IT, and field employees to steer the design of innovative, industry leading digital products and integrated user experiences. This role will partner with internal and external teams to promote the UX process, including discovery, research, workflow and UI design, and usability testing. Systems should be developed with a user-first approach, ensuring that designs and experiences empower stores to meet and exceed their sales mission.

Strategy & Planning

• Collaborate with business partners to understand needs and define requirements for websites and software applications.
• Partner with IT and the Business to plan for new products and applications, defining design activities and helping with the product strategy.
• Oversee UX research to gain strategic insights that inform design activities.
• Act as “go to” with in-depth knowledge of user interface best practices and standards. Use research-related services, theories and methods to support your recommendations.
• Apply user-centered design approaches and methodologies when developing solutions for all platforms and touchpoints.
• Partner with Digital Technology to establish research-backed style guides.
• Lead UX specialists in project work across multiple products.
• Evaluate project needs and select, plan, and ensure execution of appropriate UX research and design methods.

Acquisition & Deployment

• Translate business and user needs into usable, visually compelling, and technically sound interactive solutions.
• Communicate concepts using a variety of methods (i.e., wireframes and prototypes).
• Act as the user-advocate during the development process, subjecting early-stage designs to usability testing or expert review, and offering implementation suggestions from a user-centered perspective.
• Develop an effective and efficient information architecture.
• Collect and analyze user behavior through in-person usability testing, remote usability testing, click-stream analytics, surveys, card sorts, field studies, etc.
• Establish and maintain UI consistency across designed systems.
• Coach UX specialists in presenting their work effectively to business stakeholders and IT.

Operational Management

• Utilize a flexible approach to changing priorities in an Agile work environment.
• Collaborate with product owners, designers, marketing, brand, IT and other stakeholders on the implementation and support of design solutions.
• Maintain, refresh, and implement style guides, as trends and technology change.
• Evolve and refine the design system, ensuring visual cohesion and engineering efficiency across all user touchpoints.
• Ensure responsive design practices are part of the experience solutioning process for both web and mobile applications.
• Coach and mentor UX specialists in all aspects of UX, including research and design methods as well as soft skills like communication and collaboration.

Incidental Functions

• Conduct research into new technologies, including tools, components, and frameworks.
• Mentor and coach developers in UX principles and best practices.
• Project and task management and reporting as necessary.
• Make presentations to management, business teams, and peer groups as requested.
• Schedule and lead project and communication meetings.
• Assist with other projects as may be required to contribute to efficiency and effectiveness of the work.
• Minimal travel is required
• Work outside the standard office 7.5 hour workday may be required.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

This position has a hybrid work schedule with three days in the office and the option for working remotely two days.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The
Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

Formal Education & Certification

• Bachelor's or Master’s degree in related field or equivalent experience.

Knowledge & Experience

• 5+ years IT and/or Business experience.
• 3+ years of experience designing usable interfaces for the web using a variety of methods (i.e., wireframes, mockups, prototypes).
• Understanding of responsive web design concepts and mobile applications.
• Portfolio demonstrating breadth and creativity and proven experience building wire frames, developing prototypes, and performing UX research. Please indicate your specific roles and contributions for each project submitted as part of the portfolio.
• Understanding of standard expected interfaces and basic user behaviors.
• Hands-on experience working with stakeholders to build and formulate business requirements.
• Strong background in user-centered design approach and methodology.
• Proficient in collaborative design tools such as Figma, Sketch, or Adobe Creative Suite.
• Experience working in Agile development a plus.

Personal Attributes

• Strong analytical, conceptual, and problem-solving abilities.
• Strong creative eye with attention to detail.
• Strong written and oral communication skills.
• Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly.
• Ability to work in a team-oriented, collaborative environment.
• Ability to transform an idea or need into a completed solution or work product.
• Strong commitment to inclusion and diversity

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show! At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.