Web Content Manager

ARIZONA DEPARTMENT OF REVENUE

Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.

All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.

Web Content Manager

Address: 1600 W. Monroe Street, Phoenix, AZ 85007

Salary: $68,000

Grade: 20

Closing Date: Open Until Filled

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The Web Content Manager is responsible for creating, developing, implementing, and managing web and intranet communication strategies to raise brand awareness, inform internal and external audiences, and achieve business goals. Designs, maintains and supports digital content on the agency’s website, intranet, and other digital materials; uses content management software (CMS) to post content and analyze user traffic and engagement; and coordinates with multiple teams to develop effective and visually appealing digital content ensuring that all digital content is consistently up-to-date and accessible to customers and ADOR staff.

Please check out the attached job description for more details!

Education & Experience
-Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.
-Minimum of three years online content creation, IX/UX, web design, or front-end web development, and actively working with HTML
-Previous experience in XML and structured authoring, and graphic design

Licenses & Certifications

-None

Knowledge/Understanding
-Knowledge of user experience design principles (UI/UX)
-Knowledge of visual design and accessibility
-Knowledge of digital content development and maintenance practices and principles

Skills
-Effective verbal, general written, and listening communication skills
-Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations
-Effective interpersonal skills, demeanor and service orientation
-Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive.
-Strong proficiency in the use of website content management platforms such as Drupal, and in social media platforms such as Facebook, Twitter, Instagram, Snapchat, etc.

Abilities
-Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
-Ability to work both independently and collaboratively as part of a team
-Ability to develop and manage an editorial calendar to ensure timely content; and collaborate with marketing and design teams to ensure consistent brand messages across all channels
-Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
-Ability to learn LEAN concepts, principles and tool
-Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.
-Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another

Additional Job Demands
-In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
-No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.)

• Bachelor’s Degree in the field of multimedia, digital communications, or a related field

The final candidate will be required to abide by the the following pre-employment checks:

-Employment and Education Verification

• State and Federal Criminal Background Check, including fingerprinting
  -Arizona Tax Filing Records Check
  -If applicable, ASEDRA Authorized Driver Identification Check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides a world class comprehensive benefits package including:
-Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
-Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
-A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.
-Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.
-Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting the ADOR Human Resources-Talent Team. Requests should be made as early as possible to allow time to arrange the accommodation.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

If you have any questions, please contact the ADOR Human Resources-Talent Team at work@tuhustle.com for assistance.