Concierge Billing and Reporting Specialist

Job Requisition ID: 90824

Location Designation: Hybrid - 3 days per week

Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of beingthere when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.

Role Overview:

The Concierge Billing and Reporting Specialist will support the administration of Life, AD&D, and SIB plans related to billing, reporting, and administrative service needs for a large national client in the US starting 1/1/2025. Acting as an extension of the client’s benefits team, this role will manage critical administrative processes. The specialist will work closely with multiple internal matrix partners at New York Life Group Benefits Solutions (NYL GBS) and collaborate with the National Account Executive (NAE) to develop and execute broad strategies and deliverables supporting NYL GBS products and services. The role requires effective management of business relationships and cross-functional collaboration to ensure client billing and reporting needs are met and processes are efficient.

What You’ll Do:

• Manage Monthly Billing Process
  • Collect and analyze necessary information from the client and TPA contacts.
  • Calculate premiums and prepare accurate monthly premium billing statements.
  • Audit and allocate received premiums, resolving any discrepancies.
  • Update NYL vendor support team/TPA to:
    • Initiate new direct billing for employees transitioning from active to disabled status.
    • Stop direct billing and transition employees back to active status.
  • Analyze information related to transitions between active and disabled status.
• Reporting and Auditing
  • Portability & Conversion Management: Monitor disability reporting to determine actions for employees no longer approved for disability, transitioning to terminated or active status.
  • Life Evidence of Insurability Audits: Partner with the client’s TPA to perform quarterly audits of Evidence of Insurability status and ongoing administrative reporting.
• General Responsibilities
  • Provide front-line support for the client’s HR questions and billing or premium continuation inquiries.
  • Analyze and interpret questions/issues, providing accurate and clear customer-centric responses.
  • Escalate appropriate situations to key stakeholders at the client or NYL.

What You’ll Bring:

• College Degree preferred.
• 3+ years of related work experience.
• Proficient knowledge of large employer benefit programs and processes, including premium basis and calculation of group life, AD&D, and SIB premiums.
• Preferred expertise with NYL’s premium and coverage continuation operations and partners.
• Excellent listening, negotiation, and communication skills.
• Customer-focused with the ability to meet customer expectations, handle sensitive information, and act with urgency.
• Demonstrated ability to translate complex issues into effective plans.
• Strong organizational and multi-tasking skills to balance multiple projects and software programs.
• Self-motivated and flexible, capable of working independently and receiving direction from various individuals.
• Demonstrated critical thinking and execution skills.
• Flexibility with work hours to support multiple time zones.

This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.

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Pay Transparency

Salary range:$67,500-$117,500

Overtime eligible:Exempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

​Job Requisition ID: 90824