Sales Advisor

Who We Are

Platzi is the leader in online education in Latin America, and the Spanish-speaking world in general. We are the pre-eminent provider of non-traditional, at scale education and training for companies and individuals in areas such as AI, Cybersecurity, English, Technology and Leadership. Platzi serves the needs of over 5 million students and more than 1,000 corporate clients.

Platzi is the essential learning platform for companies and employees alike. As an industry leader, our presence is highlighted by extensive press coverage and major industry events. While we operate remotely, we value in-person interactions and believe that meeting with customers is key to our success.

What We’re Looking For

We are looking for Sales Advisors to join our direct sales team. Sales Advisors are responsible for guiding our B2C students in making life-changing decisions to take their professional careers to the next level. We are seeking individuals with experience in direct-to-consumer sales, who can humanize the purchasing experience at Platzi. We need articulate, empathetic individuals with a strong sense of follow-up.

Requirements

What You’ll Be Doing

Generate sales opportunities with our students by presenting the various product benefits, persuading, handling objections, and ultimately closing the sale and confirming the purchase, providing students with total confidence and peace of mind regarding their investment and how to maximize it.

Exceed monthly sales targets by creating new and improved sales strategies and follow-up.

Participate in strategic discussions, always proposing based on Data and Insights, avoiding vague suggestions and instead focusing on specific action plans to improve team results.

Follow up with students through different communication channels, managing agreed payment commitments, and activating new students.

Maintain accurate and clear information in our CRM, ensuring transparency and reliability regarding results.

Who You Are

Minimum of 3 years of sales experience in areas such as direct sales, customer retention, and cross-selling with multichannel communications.

Experience in sales, preferably cold calling, with a consultative approach.

Goal-oriented mindset, demonstrated by consistently exceeding monthly performance indicators.

Knowledge, understanding, and application of various sales techniques, including objection handling and closing strategies.

Ability to build strong relationships with potential clients and students through effective, assertive service, highlighting a customer-centric attitude.

Experience using digital tools (CRM, progressive and predictive dialers, omnichannel tools) for project management and ticket tracking, with a curiosity for technology.

Strong oral and written communication skills, along with interpersonal abilities that facilitate negotiation processes, such as persuasion, empathy, active listening, and other socio-emotional skills.

Critical thinking and solution-oriented mindset.

Intermediate conversational English (B1 or higher) is essential.

Benefits

💻 Hardware

With Platzi's help, you will have 100% of the necessary work tools such as a laptop, smartphone, desk, ergonomic chair, monitor, and other accessories.

📗 Books

We provide you with all the books you need to grow professionally on Kindle, and we give you the Kindle too 😉.

🐣 Maternity/Paternity Leave

At Platzi, we believe in gender equity and the importance of parents in the upbringing and care of their children. We make this a reality for new mothers and fathers through extended maternity and paternity leave.

💸 Option Pool

All members of the Platzi Team have the opportunity to own a part of Platzi and have company shares.

🌴 Vacation

You have 15 days of vacation per year regardless of the country you are in, starting from the moment you join the team.

💆‍♂️ Online Therapy

We care about your emotional health by covering the first four online therapy sessions with specialized companies.

🌐 Team Syncs

Although we are in different parts of the world, Platzi teams meet in person during the year to exchange ideas, build, and strengthen bonds.

🏖️ Villa Platzi

Every year, the entire team gathers somewhere in the world for a week to meet face-to-face, get to know each other, have interesting discussions, and plan ambitious projects.