Customer Engagement Client Lead

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We’re looking for a Customer Engagement Client Lead You will work closely with Client CRM and Marketing area to understand the needs of assigned client(s), identify solutions, present recommendations and develop the Customer Engagement workplan. Deliver on the Customer Engagement workplan for assigned client(s), developing and managing key stakeholder relationships. Using data to identify opportunities, drive powerful customer experiences and develop impactful communication plans. Lead the personalization strategy and execution alongside client’s CRM area. Support up-sell and on-sell for Customer Engagement work within assigned client(s).

What We Expect From You

• Experience in CRM planning and execution desired
• Support with putting strategy into action with clearly defined processes and implementation plans, both internally and for the client
• Support the improvement of personalized offers
• Utilize customer engagement tools to drive insightful recommendations to retailers (Campaign management)
• Analyze results and recommend improvements - both operational and strategic
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Gather internal and external benchmarks to understand available solutions in the market and around the world
• Coordinate efforts with team members and other departments
• Bachelor’s degree or equivalent in any subject

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. Everyone’s invited.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found dunnhumby.com/recruitment-privacy-notice/">(here)