Customer Support Executive

A little bit about us…

Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. Featured in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, we’re always innovating to offer new solutions
that satisfy our consumers, drive ROI for our clients and create an empowering workplace for

our employees.

Equity, Diversity & Inclusion at Pion

Because this part deserves a place at the top of the job ad… Here at Pion, we’re working hard to grow an inclusive, diverse and respectful group of people we’re proud of. Accountability plays a big role in our company values, and we’re totally honest, open and transparent about our ED&I efforts. This is why we’ve made our commitments and internal statistics visible for everyone to see here. Our ever-evolving culture is defined by our people, and it’s all part of #LifeAtPion.

Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria.

If you need any adjustments to support you with your application, just drop us an email at work@tuhustle.com.

Requirements

As a result of our ongoing success and growth, we are looking for a brand new Customer Support Executive to join us in supporting our US offering! You'll be joining a team who strive to ensure that our clients and brands have a smooth-sailing process when utilising everything Pion has to offer on the B2B side of our business!

Responsibilities include:

• Ownership of internal support tasks including media scheduling and offer management.
• Scheduling booked media campaigns inclusive of collecting assets, confirmation of booked dates, sending approvals to brands.
• Dealing with offer management requests such as scheduling boosted offers, creating additional offers, resolving code issues/codes running low and updating image offers.
• Ensuring that tasks are completed and adhering to agreed SLA's.
• Maintaining relationships with clients and communicating around booked media campaigns.
• Cross collaborating with internal teams such as Design, Customer Success and Advertising teams.

A little bit about you…
We’d really like to hear from you, if you have…

• Experience working with B2B or B2C clients
• Great time management and high organisation skills
• Experience working cross collaboratively with internal teams
• Experience working in a fast paced environment
• Desirable : experience with Asana and Salesforce

Benefits

Life at Pion

Let’s take a look at just a few things that make Pion an amazing place to work…

💰 Competitive salary

🌴 Unlimited holiday. We strongly believe in a healthy work life balance, so we don’t cap the number of paid time off days you take. By doing this, we hope to help promote a sustainable way to work while maintaining your health and wellbeing

🏆 Accredited 'Great Place To Work’ company in three categories https://www.greatplacetowork.co.uk/workplace/item/3545/Student+Beans
👩🏽‍💻 Remote first working environment, meaning you’re not obligated to come into the office, you can choose the environment you think you excel best in

📅 Flexi-time, including Flexi Friday which gives you the opportunity to finish at 1.30pm

❤️ Focus on welfare, including gym memberships, wellness challenges, mental health first aider and health cash plan

🛍️ Incredible partnership discounts for the biggest brands in the world. Google, Apple, Ted Baker, GymShark, Domino's and Uber to name a few!

🧠 Commitment to personal development and career growth. Think learning budgets, coaching workshops and progression plans

💻 £200 work from home set up allowance to put towards your home office

Want to know more? Check out our career site for everything you need to know about starting a career with Pion…

https://partner.studentbeans.com/about-us/careers/

Research shows that while men apply to jobs when they meet 60% of the requirements,

women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria.

If you need any adjustments to support you with your application, just drop us an email at work@tuhustle.com.

Due to the high volume of applicants we can only respond to shortlisted applicants. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organization planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Pions use of your personal information.