Administrator Assistant CRM - HMO+1 - WFH - Dayshift

• Be a member of a media company based in New Zealand, collaborating with Filipino and multinational staff from diverse cultural backgrounds.
• HMO for you and your dependent within the first month.
• 20.000PHP to 23.000 PHP per month.

Work Conditions

• The offer is inclusive of an Internet allowance.
• Your workstation is set up in a safe and secure location at home with stable and reliable internet, not less than 25 Mbps.
• 6:00 am to 3:00 pm, Philippines Time, Monday to Friday.
• Required to work during PH holidays.

Benefits

• HMO healthcare for you (and one dependent with COVID insurance).
• 20 combined SL/VLs per year accrued from day one.
• Government Mandated Benefits.
• Paid Philippines Public Holidays.
• 13th Month Bonus.
• Internet Allowance.

About the Role

The Junior CRM Support Administrator reporting to the Operations Manager, plays a key role in ensuring the efficient operation and support of the company's CRM system. This position is responsible for processing data and providing support to all Commercial, Traffic, and GFS users across multiple locations.

Key Responsibilities

• Data Management: Monitor CRM queues, manage account setups, update data, and ensure compliance with business rules.
• CRM User Support: Provide troubleshooting, resolve user issues, and log support tickets for CRM-related queries.
• Training: Conduct user training sessions, maintain training materials, and track user progress.
• Testing: Perform User Acceptance Testing (UAT) for CRM system enhancements and integrations.
• Data Enhancement: Identify opportunities for improving data quality and collaborate on system enhancements.
• Collaboration: Work with the CRM Operations Manager and other teams to ensure effective CRM system use and functionality.

Experience & Software

• At least 2 years in administration or support roles.
• Proficiency in using CRM platforms (e.g., Salesforce, Microsoft Dynamics, or similar).
• Proven ability to provide end-user support, troubleshooting, and training.
• Experience collaborating across departments, especially in commercial or sales environments.

• Familiarity with media management tools such as Media Manager and Drive is a plus.
• Experience using ticketing systems and dashboards for monitoring and reporting (e.g., Traps Dashboards).
• Knowledge of G Suite (Google Docs, Sheets) and Microsoft Office (Excel, Word, PowerPoint) for reporting and data handling.

What’s Next?

Ready to make a move? Hit Apply, attach your CV, and share your story through our quick questionnaire.

As this is an urgent requirement if you want to fast-track your application, complete your application online and connect with Andrea Pérez at work@tuhustle.com or Linkedin here.

Please note you must be a Filipino citizen and submit your application in English.