Service Coordinator - FTC, Remote

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Service Co-ordinator - 12mth FTC, Remote

We are looking to recruit a Service Coordinator on a 12 month fixed-term contract to champion, and drive forward, the efficient, effective operation administrative support within the Service function within the company. You will have the opportunity to make a difference by developing relationships with key influencers both internally and externally. You will work collaboratively with the Service and Support Teams to ensure all a first class customer service is provided at all times, whilst adhering to customer SLA’s.

Key Duties and Responsibilities:

• To work as part of the Service Support team to ensure a first class customer service is provided at all times, whilst adhering to customer SLA’s.
• Reactive management of breakdowns and following escalation processes where required.
• Plan routine maintenance, breakdown visits, commissioning and any additional work as required.
• Create customer quotes and contracts including scheduling maintenance plans
• Stock control including ordering parts, transferring parts, checking stock, assigning engineers and amending attendance dates.
• Allocate and co-ordinate engineer tasks into the Service Management System.
• To develop relationships with key influencers both internally and externally.
• Liaise with customers both verbally and in writing with regards to engineers’ site visits.
• Liaise with internal departments to deal with all customer queries in a timely manner.
• Ensure customer correspondence is updated and accurate, including contract profiles and servicing schedules.
• Build Quality into all aspects of work by following documented processes whilst maintaining compliance to all quality requirements.

Who you are:

At Getinge, we are looking for passionate individuals, who are agile, resilient, take responsibility for their development and focus on achieving excellence. They never compromise on quality and always act responsibly remembering that our customers always come first. They enjoy collaboration and working in diverse and international teams, and embrace the future. If you love change, we can make sure that you stay that way!

Your experience includes:

• Previously working in a scheduling/planning or similar role in a customer services / administrative environment.
• An understanding of the importance of delivering excellent customer service.
• High levels of passion, enthusiasm and a willingness to learn.
• Exceptional communication skills both written and verbal, with an excellent telephone manner.
• Excellent attention to detail, with the ability to drive the correct solution for the right situation through to completion.
• Active listener, with the ability to quickly gain rapport and trust across all levels.
• Good organisation skills and ability to plan workload effectively, copes well under pressure, meeting objectives & deadlines.
• Highly self-motivated, excellent team player, able to develop strong relationships with colleagues and peers.
• Good working knowledge of Microsoft Office products (Excel, Outlook and Word).
• Demonstrable use of initiative.
• Experience working in a fast paced virtual team.
• Knowledge of SAP is desirable
• Knowledge of working in a medical background would be desirable but not essential

*This is a home-based role so you will require a suitable quiet work space which must be in line with HSE regulations, with a desk, office chair and an adequate internet connection speed to be able to work remotely*

Our Benefits:

We offer a competitive compensation and benefits package, to ensure we support your well-being and goals. We understand that a healthy work-life balance is important, so we offer a flexible approach to working patterns as well as a range of enhanced family friendly policies.

Along with a competitive salary, we offer private healthcare, shopping discounts through Perkbox, and an Employee Assistance Programme. We have achieved the Better Health at Work Scheme Silver Award, through providing a range of resources, meetings, activities and training to employees to support their physical and mental health and wellbeing.

About us 

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.