Customer Support Representative - Weekends required

Boom Entertainment is a technology company that is fueling the biggest winners in sports betting and online gaming. Working with professional sports leagues, media companies, and leading casino operators, Boom provides technology and games to many of the biggest names in the industry -- NBC Sports, Barstool Sports, Penn National Gaming, 8AM Golf, YES Network, Rush Street Interactive, DraftKings, Golden Nugget, and many more.

As a company, we are looking for driven dreamers who want to make an impact on this industry and the world. We want people of integrity who are open to learning and willing to challenge the norm. We want people who are curious, reliable, empathetic, and obsessed with quality.

Boom has two main verticals, Sports Products and Casino Games.

Our Sports Products include Boom Fantasy, our very own Daily Fantasy Sports application bringing a quick and easy way for sports fans from any skill-level to join in the fun of DFS. With millions of dollars in winnings so far, Boom Fantasy is a rapidly growing success. We also build world-class free-to-play games and technology for our partners that have entertained more than 4 million sports fans.

Our Casino team is hard at work building a suite of eye-catching casino games for distribution to casino operators in the legal U.S. and international iGaming markets. This team is reimagining what’s possible in gaming by focusing on innovative products powered by cutting-edge technology.

We are seeking a fully-remote Customer Support Representative. Initially, this role will be responsible for working Wednesday, Thursday, Friday, Saturday, and Sunday between 4:00 pm ET and midnight ET, and the target compensation for this role is $15/hr or state minimum wage, should the state minimum wage be higher than $15/hr.

Responsibilities:

• Live Customer Support for contest entrants via email and live chat feature - Zendesk and Intercom
• Handling support requests and escalating them to the appropriate parties
• Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution
• Resolve bet and contest inquiries regarding sporting rules account and billing inquiries from users
• Requests include: verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more

Qualifications:

• 2+ years experience in a customer support or operations role (sports, tech, start-up a plus)
• Knowledge of and enthusiasm for sports, sports gaming, and technology is a must
• Knowledge of online gaming fraud, payments, gaming tools, systems, and reports is highly preferred
• Experience working with Customer Support tools like Zendesk and Intercom
• Outstanding written communicator
• Collaborative, team-oriented mindset
• Strong internet connection and reliability

Why you should work here

• Positions are fully remote
• Quarterly contests and giveaways featuring prizes and swag boxes
• A $300 home office reimbursement
• Parental support (paid leave, childcare, and adoption benefits)
• Health, Dental, Vision+
• 401K Match FSA
• A great culture that includes support for learning and development

What Boom promises you

We have a culture that values trust vs. micromanaging. Each role has a high level of autonomy. We have an inclusive environment where you don’t have to change who you are. We encourage you to take time off without guilt.

Lastly, we proudly offer an extremely transparent, fun, and engaging culture that provides opportunities for personal and professional growth to all employees.