Digital Product Manager

Date Posted:
2022-11-22-08:00
Country:
United States of America
Location:
CA6GA: Other GA US Remote Location, Remote City, GA, 06032 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

The Digital Product Manager will determine product features and functions, and oversee product development liaising with cross-functional teams.

Key Responsibilities:

• Perform daily/weekly Product Owner duties for sprints of software and firmware development, in collaboration with our SW Development vendor partner(s) and internal development and testing teams, and tracking issues on a continual basis.
• Work closely with external vendor partners and internal Engineering, IT, and Project teams to ensure successful SW sprint planning on multiple platforms.
• Define and participate in testing of new enhancements before they are released to customers.
• Define features and capabilities for development of Aftermarket Services, including usage and ROI models.
• Interact with dealer channel partners and fleet customers to understand preferences and requirements for connectivity to third-party systems and solutions, including transportation management systems, yard management systems, trailer asset systems, and tractor/truck in-cab solutions.
• Interact with personnel from external third-party vendors and partners, including requirements definition of joint project scope, commercial agreements, and oversight of execution and testing.
• Capture requests for API applications and other integrations, and support prioritization queue for development.
• Interact with multiple information systems and other analysts to ensure data integrity and consistency across platforms.
• Lead definition of requirements and integration of telematics platform and data with other tools and systems, including service and warranty management systems, third-party billing platform, and Salesforce.
• Participate in creation of sales and marketing support tools, and provide training as needed through both creation and delivery of online modules and live in-person presentations.
• Partner with Sales and Marketing teams to develop and enhance value proposition and promotional campaign, including planning for exhibits and demonstrations for trade shows and other events.

Basic Qualifications:

• BS or MS degree in MIS, Computer Science, Engineering, or a related technical field is required.
• 10+ years of hands-on experience in Software or IT product or project management, services or IT administration.
• 3+ years of experience working with APIs and/or other integration solutions with external partners is required.
• 3+ years of experience working with vendor partners and collaborating on solutions to benefit both companies is required.
• 3+ years of experience in Telematics and/or other Aftermarket Services offerings, or other IT solutions, SaaS or related applications is required.

Preferred Qualifications:

• IT certifications/education preferred.
• Experience or knowledge with IoT, including sensors, connectivity, cloud, analytics and/or user interfaces is strongly preferred.
• Experience in the transportation, trucking, automotive, and/or cellular industries is strongly preferred.
• Experience working with various business systems and websites, including user portals, eCommerce, billing, and/or service administration systems is strongly preferred.
• Experience with JDE Enterprise, Salesforce or other systems supporting monthly service billing is preferred.
• Experience interacting with functional teams in IT, Services, Software Development, Product Management, Product Marketing and Finance is preferred.
• Advanced skills in Microsoft Excel, including fluency with VLOOKUPs and Pivot Tables is preferred.
• Experience interacting with customers to understand their needs and help solve their problems is strongly preferred.

RSRCAR

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees.