Customer Enablement Manager (German speaking) (f/m/d)

Your mission

We are looking for a hands-on Customer Enablement Manager who is ready to conquer the market with our leading SaaS solution. In this exciting role, you will develop and implement effective customer communication strategies to enable our customers. The role also involves supporting our customers in becoming product experts, both by providing the right information at scale or by answering ad-hoc questions.

In this role you will

• Develop the strategy for and execute high-quality B2B content tailored to our target customer audience, including product newsletters, in-app messages, and videos.
• Extend our internal and external knowledge sharing base.
• Ensure all content is aligned with our brand voice, values, and messaging guidelines.
• Collaborate with internal teams to gather insights and produce content that addresses customer needs and market trends.

• Support our customers with different kinds of requests they might have.
• Promote the value of the product through an outstanding customer experience.
• Review customer complaints and concerns and seek to improve the customer experience

• Act as a bridge between our internal departments, facilitating communication and contributing to product development

What you need to be successful

• At least 1 year experience in a B2B customer experience or content management role, preferably within the SaaS sector.
• Near to native-level fluency in German, both written and spoken, accompanied by excellent proficiency in English.
• Proven experience in copywriting, storytelling, and content creation.
• Strong project management skills with the ability to handle multiple tasks and meet deadlines.
• Ability to establish trust quickly with B2B customers, engaging in conversations focused on delivering business value to existing clients.

What’s in it for you?

• Accelerate your career growth by joining Europe's leading workplace management software company.
• Company-wide summit: We bring everyone in the company together in varying locations across Europe for a couple of days per year. Check out the video from our last company summit.
• “Bursts”: We support you and your team to get together in one location whenever you need a face-to-face meeting.
• Home office equipment: We are a remote-first company and we will support you financially in creating the home office environment that you need.
• Co-working budget: Take a spot in a modern co-working space around your corner.
• Learning and development: We support our employees’ future careers and education by offering a yearly development budget they can freely use for coaching, certification and conferences.
• Access to cutting-edge technologies, high levels of autonomy, and international working environment.