Operational Excellence Director

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com

NFP is looking to hire a Director of Operational Excellence.

The Director of Operational Excellence plays a strategic role in enhancing the efficiency and effectiveness of NFP Retirement’s operations. This position is tasked with leading continuous improvement initiatives, streamlining processes, and implementing best practices across various departments to ensure the organization operates at its highest potential. By fostering a culture of innovation and operational agility, the Director of Operational Excellence aims to drive sustainable growth, enhance customer satisfaction, and improve overall organizational performance. Through collaboration with cross-functional teams, this role not only identifies areas for improvement but also develops and executes strategies that align with the company’s long-term objectives, ensuring that operational excellence is woven into the fabric of the organization’s daily activities.

Essential Duties and Responsibilities:

• Foster relationships with assigned stakeholders (wealth & retirement sr. leadership, NRT operations, and regional leaders) to build trust and maintain pipeline of projects to improve team member and client experience.
• Analyze issue case data to identify trends and recommend projects
• Address updates, discuss impact to overall division strategy to determine priority and execute based on capacity
• Enable complex conversations between business and operations teams to support effective implementations and process changes
• Develop quality review and custom reporting to report KPIs to stakeholders, demonstrate value delivery, and facilitate change management conversations
• Facilitate mapping and documentation of key operations processes to improve process adherence

· Manage employees

• Manage projects to define, map and document all iterations of the process

Knowledge, Skills, and/or Abilities:

• Excellent working knowledge of Microsoft Excel, Word, Outlook, and PowerPoint
• Proven experience in a similar role with a focus on operational excellence and process improvement.
• Strong knowledge of Lean, Six Sigma, and other operational excellence methodologies.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication and presentation skills.

Education and/or Experience:

· Bachelor’s degree

Certificates, Licenses, Registration:

· Lean Six Sigma certification

Physical Demand: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision and distance vision.

What We Offer

NFP is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

The base salary range for this position is $72,000 – $98,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better together!

NFP is an inclusive Equal Employment Opportunity employer.