Suspense Specialist II

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Suspense Specialist II plays an important role in the organization by performing a number of activities related to the company’s Post Close – Investor Fulfillment functions. The role is responsible, under general to intermittent supervision, for completing reviews of mortgage conditions to ensure loans conform to investor guidelines.

Essential Functions

• Maintain updated master investor files that include agreements, bulletins, contacts, typical suspense issue conditions, and standard resolutions.
• Resolve differences with investor management as needed.
• Analyze and prepare management reports related to suspense conditions, trends, and metrics.
• Maintain compliant files and records and ensure files are complete with all required documentation.
• Work to minimize and avoid late fees and penalties associated with operations, escrow, title, and insurance agents.
• Monitor the status of all declined loans.
• Obtain required documentation and collateral for declined loans.
• Submit suggestions for changes in procedures, automation, and forms to increase department efficiency.
• Monitor quality of work to identify trends and avoidable upstream errors; provide feedback and suggestions for corrections and improvements.
• Support new hire training and work closely with less experienced employees.
• Participate in the creation of training materials and job aids, as well as any new rollouts or updates.
• Work to distribute technical knowledge throughout team.
• Use expertise to answer questions from less experienced teammates.
• Respond to escalated inquiries and problems that cannot be resolved by more junior teammates.
• Work on special projects and initiatives as needed.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent experience required, along with 3+ years total related mortgage experience, such as, processing, underwriting, post-closing and/or funding.
• Ability to manage multiple priorities and projects.
• Works with a strong sense of urgency and responsiveness.
• Excellent verbal and written communication skills.
• Highly organized and detail oriented; ability to work in a fast-paced, deadline-driven environment required.
• Prior experience using PDF software programs and Microsoft Word and Excel.
• Intermediate math skills.

Supervision

• General to intermittent supervision of work, depending on experience
• Moderate level of independent judgment and discretion used in decision-making
• Travel: 0%

Requirements

Physical: Work is primarily sedentary; mobility in an office setting.

Manual Dexterity: Frequent use of computer keyboard and mouse.

Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

Environmental: Office environment – no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package, including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Targeted Salary Range: $20/hr - $26/hr

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

REQ#: SUSPE016505