Lead Experience Researcher, Remote

The Lead Experience Researcher is a key member of the Experience Design and Research (XDR) team at Aledade. Our multidisciplinary XDR team accelerates the ability of primary care practices to improve health outcomes for their patients by equipping them with thoughtfully crafted technology. We ensure that the design of Aledade products & services consider the needs of clinicians, practice staff, internal Aledade teams, and patients, fitting within their existing environments and workflows. As a Lead Experience Researcher, you will play a critical role in deeply understanding our practices and their patients, developing empathy for their day-to-day challenges, and informing how we craft digital interfaces and service workflows that simplify the inherent complexity of value-based care. Your work will be guided by our core values of community, joy, evidence-based experiences, inclusive design, sustainability, and exploration.
For this role, we seek a Lead Experience Researcher to focus on the needs of patients and medical practice staff in primary care settings. You will work with a cross-functional team to deepen our understanding of clinical workflows and help ensure that new features deployed through our applications are useful, usable, and well-received.

Primary Duties:

• Develop and manage a comprehensive research roadmap across multiple features connected to a broad product offering, in alignment with product goals and business needs.
• Expertly conduct foundational and evaluative user research activities. Analyze and synthesize data to uncover actionable insights.
• Communicate with impact by turning complex research findings into compelling stories, reports and presentations that resonate with stakeholders, executives, and product teams to influence design and product decisions.
• Collaborate with the other designers & researchers in the XDR practice to elevate human-centered design thinking and build team intuition about internal and external users.

Minimum Qualifications:

• 8+ years of professional experience in user experience research, product research, usability testing, fieldwork or something similar.
• Possess a Bachelor's degree (or equivalent experience) in human-computer interaction, ethnography, psychology, or a related field.
• Experience managing a roadmap of user research projects across multiple, related domains
• Exceptional communication and storytelling skills. You can clearly articulate complex concepts and tailor your message to diverse audiences.
• A skilled project manager able to independently scope, facilitate, and execute projects, meet deadlines effectively, and adjust methods based on the budget and time available.

Preferred Knowledge, Skills, and/or Abilities:

• Master’s Degree
• Advanced quantitative research expertise
• Experience working in complex and or highly regulated industries such as healthcare
• A customer data triangulator with experience incorporating data points from a variety of sources such as product analytics, customer success feedback, customer insights surveys, and business intelligence dashboards to tell a holistic and nuanced narrative. Your synthesis of the data is appropriate to the audience and used in decision making.
• A skilled facilitator of learning. You bring cross-functional stakeholders on a journey to understand user needs in context and translate research data into actionable recommendations for multiple features or an entire product or service.
• Proactive about seeking industry-level and market-level knowledge to round out your understanding of your customers, their environment, and their context.
• Able to serve as the keeper of foundational knowledge for your product or service area; you synthesize research findings into experience maps such as user journeys and multi-actor workflow maps that have a long shelf life
• Proactive in identifying forums and opportunities to evangelize and share deliverables to the right people.
• Proactive in building and maintaining a healthy network of cross-functional partners, including analytics teams. You serve as a point of escalation for difficult decisions and conversations in your cross-functional team, and help facilitate resolutions that help the team move forward.
• Organize and drive feedback forums for your work and take an active role in negotiating the prioritization of feedback.
• Owning team processes and rituals and creating a culture of support and safety. You identify process and infrastructure improvements to continually make the team more efficient and high quality.

Who We Are:Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of payers, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:Flexible work schedules and the ability to work remotely are available for many rolesHealth, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners Robust time off plan 21 days of PTO in your first year 2 Paid Volunteer Days & 11 paid holidays12 weeks paid Parental Leave for all new parents6 weeks paid sabbatical after 6 years of serviceEducational Assistant Program & Clinical Employee Reimbursement Program401(K) with up to 4% matchStock optionsAnd much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
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