ZenDesk Administrator

LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.

Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision

We are seeking a skilled and motivated Multi-System Administrator and telephony specialist to join our dynamic team. This role is integral in managing and optimizing our Zendesk instance and related cloud-based services to enhance operational efficiency and customer satisfaction.

Responsibilities:

• Configure, maintain, and optimize the Zendesk platform, including ticketing systems, user management, workflows, automations, and reporting.
• Oversee and manage the Zendesk instance across multiple brands, ensuring a scalable and standardized platform.
• Monitor and optimize the performance of automation, triggers, and workflows, using performance data to identify and address pain points.
• Establish and maintain procedures consistent with company policies for efficient platform administration.
• Develop and implement custom solutions using Zendesk’s API, integrations, and third-party applications to enhance system functionality.
• Develop and manage automations such as triggers, rules, workflow processes, and chatbot mapping.
• Automate workflows where possible
• Work closely with sales and operations teams to support new requirements
• Act as the primary technical contact for Zendesk, troubleshooting, and resolving performance issues.
• Onboarding and offboarding employees from necessary systems.

Requirements

• Proven experience in managing and administering Zendesk and other cloud-based systems. (5+ years experience preferred)
• Strong understanding of CRM platforms, integrations, and automation.
• Excellent analytical and problem-solving skills.
• Ability to collaborate effectively with cross-functional teams.
• Experience in developing strategic initiatives and process improvements.
• Strong communication and interpersonal skills.
• Zendesk Support Administrator certification preferred with knowledge of other cloud-based services, including Atlassian (Confluence, Jira, Atlas), Zapier, Front, Tableau, Slack, and Metabase.

Benefits

• Fully remote position: Work remotely from anywhere you want.

• 10-12 hrly USD