Telecom Operational Engineer

Hi, I'm Debin Dennis, your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.
Channel the power of YOU as the next Full-Time Test Engineering Lead at CSG.

Who will love this job

• A hybrid – you excel when you can choose your work style - remote, in-office, or a combination of both
• An analyzer – you enjoy making sense of data and making it meaningful for others to understand
• A thinker – you take advantage of resources and implement ideas in new ways to find solutions
• An empath – you know how to connect and communicate with different audiences
• A producer – you're comfortable quickly switching context and adapting

What you'll do

• Execute bill runs and manage the bill signoff process.
• Deliver configuration service requests and changes, including tariff updates, rating adjustments, product modifications, and price plan configurations.
• Perform regular monitoring and health checks within the telecom billing system, focusing on both IT and business operations.
• Reference the Known Issues database to identify potential problem areas.
• Raise Problem Defects (PDs) based on monitoring results and health checks.
• Investigate and resolve configuration-related incidents efficiently.
• Implement restoration procedures for known issues to ensure service continuity.
• Generate and analyze business operations reports to provide insights and ensure optimal performance.

Business Operations Responsibilities:

• Manage revenue recognition processes.
• Oversee QA bill runs and ensure quality assurance throughout the billing cycle.

Qualifications:

• Over 5 years of experience in Telecom BSS Operations.
• Telecom domain expertise, particularly in Order Management, Catalog, Rating and Billing, Invoicing, or a combination of these areas, is essential.
• Experience with SaaS applications running on cloud platforms such as AWS is a plus.

Location(s):