Public Health Inquiries Specialist (Remote Flexibility)

The World at Abt

Solving the world’s most pressing issues and improving the quality of life for people worldwide is what we do every day at Abt Global. Creating a more equitable world is no small task, but we are driven by big challenges.

We are a team of 3,000+ people in over 50 countries working in unison and focused on the bigger picture. Only by sharing our commitment, energy, and innovation do we affect change and push the boundaries of what’s possible. We welcome diverse ideas, backgrounds, and viewpoints – joining Abt means access to exceptional thinkers at the top of their game.

To thrive at Abt is to embrace flexibility and collaboration. Our open culture allows you to balance your work and personal life as needed to optimize personal well-being. Creating a more equitable world starts from within – we look after people around the world, and we’ll do the same for you.

Ready to embrace rewarding and meaningful work? Now’s your chance.

The Opportunity

As the Public Health Inquiries Specialist you will represent Abt Global as a contractor at the Centers for Disease Control and Prevention (CDC) and will play an important role in providing communication services to support the Public Inquiries Program. This position will be on-site at CDC’s Hyattsville, MD or Atlanta, GA office or hybrid remote/on site. In addition to email and telephone inquiries escalated from CDC’s National Contact Center (CDC-INFO), inquiries and requests are received through direct mail, internal customers, Congressional Offices, and from outreach activities. Inquiries range from requests for technical assistance, data and statistics, and publications to information products. You will perform centralized inquiries and publication inventory and distribution functions that meet CDC standards of accuracy and quality, managed and inspected by the CDC-INFO Project Leader.

Core Responsibilities

• Serve as the initial point of contact for public inquiries and responses. Triage technical and complex inquiries to subject matter experts (SMEs) and ensure responses are accurate and complete. Manage, record and track inquiries.
• Perform continuous analysis of the types of requests received. Assist with the review and evaluation of inquiries and the quality of responses provided. Prepare reports on the inquiries program and assist in the presentation of those reports.
• Fulfill publication and information product requests manually or by placing orders through the internal online CDC-INFO Publications Administrative Tool (warehouse). Support activities associated with centralized publication inventory and distribution functions.
• Update and maintain publication databases. Prepare annual and ad hoc reports. Perform Publications Administrative Tool (PAT) warehouse inventory maintenance. Review holdings to ensure all standards are applied.
• Work closely with the Project Leader to develop or update communication tools that will better serve the Public Inquiries Program.
• Assist with writing and developing information for standard operating procedures; content for the Inquiries web page; content for pre-recorded and live training events; and other job aides.
• Attend seminars and webinars that highlight the newest data releases and other meetings.
• Attend regular status meetings with various teams and stakeholders.

What We Value

• Bachelor’s Degree + 2 years of relevant experience, or Master’s Degree + 0 years of relevant experience.
• Demonstrated experience with managing inquiries, developing processes, reports, and communication tools, maintaining and managing inquiry/response database, fulfilling requests from the public, and working with staff and SMEs to deliver accurate information to the public.
• Knowledge of public health data and statistics, and organizational awareness and knowledge of types of health data produced by CDC is a real plus.
• Ability to work on site in CDC’s Hyattsville, MD or Atlanta, GA office with potential for remote work or hybrid schedule
• Previous experience working on site (badged) at CDC

What We Offer

We foster an environment where you can Thrive Your Way. Our innovative total rewards programs are designed to help balance your work and personal life. The approach toward your wellbeing centers around comprehensive benefits, flexible schedules, and professional development.

Abt Global is an Affirmative Action/Equal Opportunity employer committed to fostering a diverse workforce. Abt provides market-competitive salaries and comprehensive employee benefits. Local candidates strongly encouraged to apply.

This position offers an anticipated annual base salary range of approximately $65,111 to $89,000 and may vary by ten percent depending on candidate geographic location. Salary offers are made based on internal equity and market analysis.  

Disclaimer: Abt Global will never ask candidates for money in exchange for an offer of employment.