Customer Education Specialist

AutogenAI revolutionizes the way people write, offering a collaborative platform powered by Artificial Intelligence. Our award-winning SaaS application has already achieved sizable success with significant ARR. We closed our Series A in July 2023 and Series B in December 2023. We are growing at an explosive rate and need to continue meeting the needs of our end users as we evolve our platform in a fast-changing environment.

One of the areas we are investing heavily in is our customer education program and online learning academy. As such, we are looking for an experienced Education Specialist to join the team. The ideal candidate will be responsible for designing, developing, delivering and optimizing educational content and training programs that help our customers effectively use our software products. The role involves collaborating with various departments to develop multimedia educational materials and directly engaging with customers to enhance their learning experience.

Key Responsibilities 

• Design, develop and produce high-quality multimedia content for customer education, including video tutorials, written guides, presentations, infographics, eLearning courses, and interactive materials.

• Conduct needs assessments with customers to tailor educational initiatives that meet their specific requirements.

• Conduct regular training sessions and webinars for customers.

• Work closely with product teams to ensure educational content is accurate and aligned with product features and updates.

• Monitor and evaluate the effectiveness of educational materials based on customer feedback and performance data and make necessary improvements.

• Collaborate with customer support and marketing teams to ensure a consistent message across all educational content.

• Stay updated on the latest trends in educational technology and instructional design to enhance learning experiences.

Requirements

• 2+ years’ experience in instructional design or a similar role.

• Strong experience with various learning technologies, including learning management systems (LMS), content management systems, and video editing software.

• Familiarity with graphic design, course development, and proficiency with instructional design software.

• Experience building SCORM files.

• Ability to conduct needs analysis and recommend learning strategies.

• Exceptional communication and collaboration skills.

• Excellent project management skills, with the ability to prioritize tasks and meet deadlines.

• Strong problem-solving skills and the ability to provide innovative solutions.

• Flexibility and adaptability to changes in technology and tools.

Nice to have

• 3+ years’ experience in a B2B SaaS company.

• Experience with AI software.

• Bidding experience.

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. 

• Prolonged periods sitting at a desk and working on a computer 

• Must be able to lift up to 15 pounds at a time 

Must be able to travel by airplane, train or car to work with clients on site or receive training in another AutogenAI office, at least twice per month.

Benefits

 Salary range of $70 - 90K per year based on experience. Comprehensive benefits, 401K, and PTO package are also included.

Note 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. 

To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. 

AutogenAI is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable. 

The purpose of this summary is to describe the essential job functions and the level of work performed by individuals assigned to this position. This description is not an exhaustive list of all job duties performed by this position. Management reserves the right to modify, add or remove duties from particular jobs and assign other duties as necessary.

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. 

AutogenAI is proud to be an Equal Employment Opportunity employer, Affirmative Action employer, drug-fre workplace and complies with ADA regulations as applicable. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.