Region Support Specialist - REMOTE

Job Description Summary

This role essentially is responsible for accurate and timely billing for Non-Contract / HBS services.

This is a remote role where you will work out of your home office. The successful candidate will need to reside in the United States supporting the Pacific Time Zone standard day shift work hours.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities:

• Responsible for accurate and timely billing for Non-Contract / HBS services

• Validate / capture all Purchase Orders for PO required customers to include the amount, bill to address and contact information

• Review for OT compliance entitlements and bill with the correct rates

• Check for any Warranty / EOSL for each asset

• Ensure all information is accurate and complete for legal compliance

• Make any manual adjustments for missing rate lists

• Research all Entitlements and verify for Contract customers within Siebel and ensure all are applied correctly

• Partner with the Region teams to include the MSD’s, ASL’s, and Field Engineers to ensure debriefs are completed and all information is accurate on all Service Requests

• Ensures all Multi-Vendor billing is accurate with billing rates (flat / % increase) and all attachments are complete

• Completes verification for reports quarterly in APPTUS 6.0 Monitoring for all pool related accounts

• Works on all Cryogen related outages and ensures proper billing to customers

• Verifies all Discount and Concession approvals prior to closing out any Service Requests

• Engages in billable calls / coffee breaks to review aged Service Requests, driving completion to close and bill to our customers

Required Qualifications:

• High school diploma/GED and a minimum of 2 years of experience in one or more of the following areas: customer service, order management, billing, project management, process management or related experience.

• Proficient with Microsoft Office (Excel, Outlook, Word)

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Desired Qualifications:

• Adaptable to working in a changing work environment.

• Strong team player.

• Ability to work well with others and willing to support team members.

• Ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

For U.S. based positions only, the pay range for this position is $51,600.00-$77,400.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: December 31, 2024