Lead Specialist - Implementation Services

Company:

Description:

Mercer is seeking candidates for the following position based at the Gurgaon office:

Lead Specialist (Grade D1) - Implementations Services

What can you expect?

The purpose of this job is to deliver high quality business analyst solutions that enable valued business outcomes and informed decisions by key stakeholders. It contributes to ensuring that the Delivery function meets the needs of the organization and clients / customers.

• Perform Planning activities to determine the best approach and techniques for self on the project
• Analyse requirements, solution analysis and estimate of effort for detailed quotes within the analysts’ expertise
• Elicit, analyse and document requirements using appropriate techniques
• Perform stakeholder analysis and establish strong stakeholder relationships
• Ensure requirements traceability is managed and maintained throughout the project lifecycle
• Perform solution analysis to ensure that solution meets the needs of the requirements
• Prepare functional and technical specifications, including mapping for all registry and ancillary systems
• Manage the provision of information to establish the agreed data integration platform, liaising with the Data Analyst and external stakeholders where required
• Elicit existing processes, document Current State, analyse change & identify best practice to determine Future State, perform Gap Analysis to determine impact to BAU;
• Adhering to the User Centred Design processes, working to agreed sprint and release plans
• Support test team activities including triage and impact analysis
• Contribute to the development of new artefacts for re-use and to improve efficiency
• Provide learnings back to Analyst Team and to contribute to continuous improvement

What is in it for you?

• Holidays (As Per the location)
• Shared Transport (Provided the address falls in service zone)

We will count on you to:

Innovation/Creativity

• Able to deal with ambiguity & challenge the status quo
• Pioneer new approaches
• Able to apply critical thinking
• Decisions Making

Communication

• Own communication on projects/client assigned: pro-actively inform project stakeholders about status of work, including development changes, scheduling, and quality goals.

Note: Applicants should be flexible working in shifts

What you need to have:

• Domain & Tools :
  • Subject Matter Expert in Wealth (DB/DC) domain for the geographies candidate supports
  • Experienced on wealth platforms - Pension Manager, IPAS, Retirement studio, Sonata, Superb

• Detailed understanding of Implementation life cycles:
  • Analysis
    • Business Analysis Skills - Planning and Monitoring, Elicitation and Collaboration, Requirements Analysis and Design Definition, Solution Evaluation
    • Responsible for delivering all projects, scoping, resourcing, prioritization and providing estimates to stakeholders.
    • Ability to forecast and plan resources for the project and estimate timelines.
    • Should be expert with doing Root Cause Analysis (RCA) and techniques.
• Data :
  • Thorough understanding of Data Load, Checks, Database, Web Configuration, Letter Config
  • Expert at Microsoft access, SQL, VBA, Excel Add-ins coding skills and macros creation
  • Deep understanding of SQL/SQR queries to write stored procedure or highly complex queries.
  • Basic knowledge of Python / Power BI is preferred
• Configuration:
  • Subject Matter Expert in Calculator , Forms & Letters , Web Configuration

• Project / Task Management:
  • Good understanding of Agile and Scrum methodologies
  • Service Now (now SPM) – Demand, Capacity and Allocation, Project Tracking
  • Expert in using JIRA for day to day task management
  • Strong organizational and time management skills, including ability to multitask and work independently with minimum supervision to meet firm deadlines.
  • Should have the ability to collate and analyze project metrics.
  • Ability to manage (delivery, Quality & tracking) projects.
  • Understand the SOW, scope agreed, and SLAs agreed with client – connect with CRM and Sales team.

Education:

• B.Tech / MCA/ B.Sc.(IT) / BCA from reputable institute in any stream

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver
• High attention to detail
• Good relationship skills, Proven ability to work on own initiative as well as in a team
• Ability to multi-task and prioritize time effectively

Disclaimer

• Please note that the relocation assistance shall not be provided for the said position
• Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service
• Mention your employee id and official email address in the resume

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.