Senior Scrum Master

Hi, I'm Debin Dennis, your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.
Channel the power of YOU as the next Full-Time Senior Scrum Master at CSG.

Who will love this job

• A hybrid – you excel when you can choose your work style - remote, in-office, or a combination of both
• An analyzer – you enjoy making sense of data and making it meaningful for others to understand
• A thinker – you take advantage of resources and implement ideas in new ways to find solutions
• An empath – you know how to connect and communicate with different audiences
• A producer – you're comfortable quickly switching context and adapting

What you'll do

• You will report to Executive Director to contribute toward development of the Ascendon delivery group.
• Determine and implement Agile practices for teams, drawing from various techniques such as Scrum, Kanban, Lean, XP, SAFe, etc.
• Partners with Leadership to establish a vision and align with Enterprise Portfolio Priorities.
• Leads Agile ceremonies, identifies and escalates impediments, tracks, measures, and reports team progress.
• Leads Daily Stand Up, Sprint Design, Demo, Retrospectives, Release Planning, and Scrum of Scrums.

You should have

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting fewer requirements. Channel the power of YOU and apply to discover if we're a match.

• A Bachelor's degree in business, related field, or equivalent experience with over 10 years of experience in Software Development.
• Minimum 5-7 years practical experience with large Scrum/Kanban Teams, Projects and Programs. Demonstrated experience with enterprise-wide projects/programs, stakeholder management and program communications.
• Experience in a relevant Platform/Operations Environment
• Demonstrates expert experience level of Kanban task board, WIP limits, and forecasting.
• Demonstrated experience with Lean, Six Sigma and Scaled Agile Framework (SAFe) concepts
• Delivers effective Agile training, coaching and mentoring on Agile practices across the enterprise when needed Knowledge, Skills and Abilities

Perks & Benefits

• Work from Home, in-office, or hybrid
• Paid Vacation, Volunteer, Compassionate, and Holiday Time Off
• Insurance coverage for the family including in-laws, group personal accident and term life insurance policy
• Employee Insurance Top-Up
• Tele consultation
• Emotional and Mental Well-being Support
• Parental Leave
• Education and Internet reimbursement

Our Story

For over 40 years, we've serviced the world's most recognizable brands with future-ready solutions in customer engagement, revenue management, and payments that make ordinary customer experiences extraordinary. As a trusted technology provider in telecommunications, retail, financial services, and healthcare, our solutions impact over 900 customers in over 120 countries. Over 5,000 customer-obsessed CSGers in more than 20 countries made it possible and helped reach our $1 billion in revenue milestone.

Our Way of Life

Our people power a culture of integrity, innovation, and impact. In return, we power our people with the choice to work from home, in-office, or a hybrid work combination that integrates well with their lifestyle. You'll find CSGers exercising this choice at most of our locations worldwide.

We are committed to building and nurturing a diverse, supportive, and inclusive work environment where individuality is valued, and our people can flourish. We believe our workforce should reflect the world we live in and that we are stronger because of our differences. By embracing different backgrounds, attributes, experiences, and perspectives, we will help our employees, customers, and communities excel while, together, we work toward making social equality a reality.

We are committed to making a bigger community impact by creating new opportunities and access for underrepresented communities, protecting the environment, and developing technology solutions that foster digital inclusivity. That's just who we are. If not us, then who?

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