UX Designer

About EdgeTier:
At EdgeTier, we help customer care teams by seamlessly blending AI, automation and people. Our award-winning technology helps some of the most innovative companies in the world to deliver better quality customer service and to understand their customers better.
We have a huge opportunity to seize. We hope that you can help us get there.

EdgeTier is seeking an ambitious UX Designer who excels at creating engaging user experiences and scalable solutions.

In this role, you will be responsible for translating complex customer service analytics data into compelling and intuitive designs that incorporate innovative AI solutions.

You will lead design initiatives, working closely with Product Managers, Engineers, and stakeholders to enhance the user experience and accelerate the evolution of our AI-driven platform.

If you love data visualisation, user-centred design, and solving challenging problems, this is the opportunity for you. Expect to take ownership of projects, collaborate with cross-functional teams, and contribute to the strategic direction of our products.

What You'll Be Doing

In the UX Designer role, your day-to-day tasks will involve a mix of design work, collaboration, and user-focused research. Here's what you'll be doing to make an impact:

• Creating Design Assets: Develop wireframes, prototypes, and user flows to represent new features and products. Your designs will be clear and consistent to accelerate product development.

• Collaborating with Cross-Functional Teams: Work closely with product managers, software engineers, and other stakeholders to gather requirements, understand business needs, and iterate on designs. Your role is key to bringing innovative product ideas to life.

• Conducting User Research and Testing: Plan and execute user research to gather insights on user behaviour and preferences. Based on feedback, you'll iterate on designs to continuously improve the user experience.

• Presenting Design Concepts: Communicate your design ideas effectively to stakeholders and team members. You'll be responsible for presenting new feature designs to the team and working with Product to align everyone on the vision.

• Implementing Design Systems: Ensure consistency across the platform by implementing design systems and style guides. This involves maintaining a cohesive visual identity and ensuring all components are scalable and reusable.

• Participating in Agile Development Processes: Be an active participant in Agile ceremonies, including sprint planning, daily stand-ups, and refinements. You'll provide input for the Frontend Developers, identify design-related risks, and work collaboratively with the development team to resolve issues.

• Contributing to Product Strategy: Your insights will help shape the product's direction. You'll collaborate with product managers to align design goals with business objectives and contribute to the overall product strategy.

You will need to have:

• Proficiency in product design tools. We use Figma.

• 2+ years of experience designing products in a software business.

• Strong understanding of UI/UX principles and best practices.

• Experience designing data visualisation/analytics tools.

• A portfolio of product designs that you’ve helped to launch.

• Excellent communication, presentation, and collaboration skills.

• Ability to work independently and take initiative.

• Experience with user research and usability testing.

It would be great if you also have:

• Experience with Agile development processes.

• Knowledge of B2B platforms and customer service analytics.

You are:

• Persuasive: You have a knack for getting people on board with your designs and communicating your vision

• Thorough: You are keen on working out the finer details, like edge cases, error handling, loading states, etc.

• Proactive: You have a strong sense of initiative.

• Adaptable: You’re ok with changing priorities and able to work in a fast-paced environment.

• Accountable: You are committed to delivering high-quality designs.

We offer:

• Competitive salary based on your experience.

• Stock options: we offer stock to all staff. As a rapidly growing investor-backed startup, the value of your stock will rise significantly as the company grows.

• Education budget: all staff have a budget available to spend as they please on educational content such as online courses or events.

• Future security: we offer a company-matched pension plan to all of our Ireland-based employees.

• Opportunity to be part of something great! We are scaling up with a fantastic product, and want you to be part of our success, growing with us in your career.

The interview process:

1. Call with our Talent Acquisition Team (15-20 mins)

2. Video call with our Product Manager & another team member to discuss your experience and skillset from a technical perspective. (30-45 mins)

3. Take home assessment (to complete in your own time).

4. Final interview - we'll walk through your task/presentation and go through any final questions. (60-75 mins)

5. Decision!

EdgeTier provides a safe environment that encourages personal and professional growth, nurtures trust, facilitates the development of new values, and fosters long-lasting connections. We take great pride in being an Equal Employment Opportunity employer at EdgeTier. We are committed to a discrimination-free workplace and do not engage in employment discrimination based on race, religion, colour, national origin, ancestry, membership in the travelling community, physical disability, mental disability, medical condition, marital status, gender, gender identity, age, sexual orientation, or any other protected status. This policy encompasses all aspects of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Agencies: Please note that we have an internal sourcing model, and do not require agency assistance. Unsolicited CVs will not be accepted.