Customer Service Associate

Job Description Summary

As a Customer Service Associate, you will provide outstanding customer service to our customers, overseas distributors and subsidiaries. You will be ensuring compliance at all times. This role will be working the closing shift (9:30am-6:30pm EST).

At GE Healthcare (GEHC) we deliver precision health to improve patient lives in moments that matter.

Job Description

Essential Responsibilities

• Provide an excellent service for end customers; distributors & subsidiaries, as applicable
• Receive orders from customers and manage them in line with company policy and systems, following through to shipment, ensuring a quality of service.
• Work collaboratively with other GE departments for dispute resolution.
• Establish close relationships with customers and commercial partners to gain their trust.
• Respond to customer queries in a timely and professional manner.
• Develop solid product knowledge and a strong understanding of the Supply Chain.
• Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.
• Build effective relationships with other departments to understand impact to customers and service levels.
• Provide knowledge and accurate information to customers.
• Raise quotations for customers and distributors as requested and in line with Company Policy, as applicable.

Qualifications/Requirements

• Some experience in customer service/customer facing environment.
• Outstanding communication skills, both written and oral.
• Competent with Excel and Word.
• Ability to manage self and tasks a proactive manner.
• Excellent organizational and administrative skills.
• Attention to detail.
• A calm and analytical approach to problem solving.
• Ability to communicate using local language and additional languages if role requires
• Ability to work the closing shift (9:30am-6:30pm EST), with a one hour lunch break daily.

Desired Characteristics

• Ability to work in a cross-functional cross-country team environment.
• Willingness to work as part of a team, and drive/progress individual projects.
• ERP/SAP knowledge
• Fluency in Spanish is desired

About Us

With 4000+ employees serving 100+ countries, GE Healthcare’s Pharmaceutical Diagnostics (PDx) business is the number one global supplier of contrast media and molecular imaging agents used in medical imaging exams to improve the visibility of organs, blood vessels or tissues, often helping radiologists distinguish between normal and abnormal conditions. PDx products makes a huge impact worldwide - supporting three patients every second.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

For U.S. based positions only, the pay range for this position is $53,040.00-$79,560.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: September 13, 2024