Customer Service Specialist - Chicago

For All, For Good, our company signature, reflects Bel’s commitment to a healthier and responsible food for all. This mission mobilizes our nearly 13,000 employees every day in over 30 countries to build a profitable and sustainable business model. Universal and positive, you know our global brands - The Laughing Cow®, Kiri®, Mini Babybel®, Leerdammer®, Boursin®, as well as Kaukauna®, Merkts® and Price's® in the U.S. We continue to reinvent our brands to offer healthier and responsible fruit and dairy snacks to all consumers. Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is right for you!

Bel Brands USA has been named Chicago's "101 Best and Brightest Companies to Work For" for 10 years in a row. The company is headquartered in Chicago and operates three manufacturing plants in Little Chute, WI, Leitchfield, KY, and Brookings, SD.

Job Description Summary:

As a Customer Service Specialist, you'll be at the forefront of managing our supply chain relationships with our valued customers. Your responsibilities will include ensuring smooth order management, swiftly resolving any issues, and ensuring punctual delivery and accurate invoicing. You'll have the opportunity to build and maintain positive relationships with both internal and external stakeholders, utilizing your expertise to identify order trends and drive efficiency for our customers and Bel Brands. In addition, you'll be navigating through various software environments to process customer orders and provide exceptional support to our Regional Sales Managers. If you're passionate about delivering top-notch service and thrive in a fast-paced, customer-centric environment, we want to hear from you!

Essential duties and responsibilities

• Responsible for all aspects of supply chain relationship with assigned customers, including receipt of purchase orders and ensuring prompt resolution of any issues which may arise from the time the order is placed through on time delivery and invoicing of the purchase order
• Establish and maintain positive and effective relationships with key internal and external customers including but not limited to Regional Sales Managers, Brokers, Warehousing, Transportation, Supply Planning, Demand Planning, Finance, IT, etc.
• Utilize SAP order management system to process customer orders, complete order changes, and monitor compliance of all assigned accounts
• Proactively identify order trends and patterns that will drive efficiency for customers & Bel Brands
• Audit pricing on customer orders to ensure it is aligned with Bel SAP system, working with RSM, Brokers, and Finance to correct discrepancies
• Process customer orders which includes but is not limited to sample requests, donation orders, return orders
• Support RSM requests for samples, product availability, filling out customer forms and delivery inquiries
• Liaise with Commercial Master Data and Sales to edit, add, and inactive customer entities in SAP
• Navigate in 3 distinct software environments: SAP, 3rd Party Logistics, and SPS Commerce

Qualifications and Competencies

• REQUIRED 3-5 years of Customer Service experience in a consumer packaged goods (CPG) setting or a similar role in supply chain or logistics
• A bachelor's degree is preferred, and additional experience will be considered in place of a degree.
• Proficiency in SAP order-to-invoice processing and reporting, as well as intermediate knowledge of MS Office applications such as Word, Excel, and PowerPoint, is required.
• Strong communication, interpersonal, and collaboration skills are essential, along with the ability to establish and maintain positive business relationships.
• Additionally, the candidate should possess strong organizational, analytical, problem-solving, and decision-making abilities, as well as experience in account management and business development.

Performance Expectations: Quality, accuracy, timeliness, reliability, and thoroughness of work performed; ability to gain the trust and respect of management, coworkers and brokers; maintain the integrity of confidential business and product information; ability to communicate effectively and develop good working relationships with other employees is essential to accomplish goals and objectives of the department.

Working Conditions: This job is Chicago Remote. Hours of work will generally be during regular business hours with at least 40 hours a week. At times there will be some variation in work hours due to special projects, deadlines and other concerns.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Relationships: Will have strong relationships with Logistics, Purchasing, Inventory, Finance and other Supply Chain individuals.

Acknowledgement: This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by the Bel Americas CFO and his associates. All requirements are subject to change over time and to possible modifications to reasonably accommodate individuals with a disability.

Must reside in Chicago - Fully Remote

Salary: $65,000 - $75,000 with 5% bonus

Bel Brands is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status or any other basis protected by applicable federal, state, or local laws. Bel Brands also prohibits harassment of applicants or employees based on any of these protected categories. It is also Bel Brand’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Bel Brands is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation or assistance in using the website, please call 312-462-1500.

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