Senior Solutions Engineer (Pre-Sales)

About The Role

Responsibilities

• Support the Sales team with technical proof in sales cycles. This includes running discovery sessions, leading product demonstrations, and collaborating on deal strategy
• Tailor demonstrations to convey value to prospective customers. This includes configuring demo accounts to show how we support complex commission plans data structures.
• Identify opportunities for the platform’s next features and collaborate with Product/Engineering to develop these features
• Build great relationships and trust with prospects and customers by providing industry thought leadership and expertise
• Work cross-functionally with other parts of the organization to drive process improvement and customer satisfaction.
• Lead by example. Mentor team members and share best practices consistently to uplevel the whole team.

Requirements

• 5+ years of work experience configuring and selling software preferably in technology/SaaS
• Positive, team player mentality with strong time management, organization, and presentation skills
• Deep technical aptitude and curiosity for learning new technologies in a fast-paced environment. Experience with building Excel models or a programming language (e.g., SQL, Python)
• Creative and open approach to problem-solving and partnering with internal teams to drive what’s best for the customer and for CaptivateIQ
• Ability to communicate professionally and effectively in written responses to emails, customer requirements, and formal RFPs
• Ability to work independently in a fast-paced startup environment
• Experience in a fast-paced and deadline-oriented environment
• Experience in working cross-functionally with product, support, marketing, and other functions
• Strong collaborator who finds it easy to work with team members to drive a great team culture
• Proficiency with popular CRMs (e.g. Salesforce), ERPs (e.g. Netsuite), and/or billing systems (e.g. Zuora)

Benefits

• (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
• Flexible vacation days and quarterly mental health days so you can recharge
• Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
• One time work from home stipend annual stipends for professional development and caretaking
• Virtual team lunches to keep you connected
• (US-ONLY) 401k plan to participate in and save towards the future
• Newest Apple products to help you do your best work
• Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent

Notice for Prospective Candidates

• We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:
• Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
• Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
• Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
• Ask candidates to make a payment in order to be considered for a position.
• Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
• Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.