Patient Inquiry Specialist (Customer Based)

Working Days: Tuesday - Saturday

Work Hours: EST

Key Responsibilities:

• Respond to patient inquiries using pre-built message templates.
• Manage a daily volume of approximately 750 messages, contributing to the team’s goal of processing 6,000 messages per day.
• Ensure response times average less than 15 minutes, with a target of responding within 3 minutes when possible.
• Maintain high accuracy and consistency in messaging.
• Collaborate with the team to meet daily performance metrics and improve efficiency.
• Provide friendly, empathetic, and professional communication to patients at all times.

Key Requirements:

• Strong attention to detail and time management skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Excellent written communication skills.
• Ability to work collaboratively with a team to meet performance goals.
• Previous experience in a customer service or healthcare-related role is preferred but not required.

Performance Metrics:

• Average daily message handling: 750 messages.
• Average response time: Less than 15 minutes, with a target of 3 minutes.