IT Program Manager - SPM

A dynamic leader to be the SPM Program Manager and overall enterprise representative for our ServiceNow SPM module. You will drive product strategy and will implement SPM capabilities and processes to be utilized across our enterprise IT department. This pivotal role will interact with all levels across the department including the most senior levels of the IT organization.

This is a remote position.

Responsibilities

The SPM Program Manager will maximize the value of the SPM module. Liaises with stakeholders and the platform team and serves as the team’s primary contact for information, work prioritization, and decision-making. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision. Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Responsibilities:

• Establishes and maintains the ServiceNow Strategic Portfolio Management (SPM) product strategy and roadmap, and maintains the publication and currency of these documents
• Understands technology strategy, ServiceNow cross-product strategy, and related strategies and roadmaps to ensure roadmap alignment across various ServiceNow products
• Operates strategically and understands the big-picture ServiceNow landscape
• Develops strategic roadmap and owns/manages the ServiceNow SPM backlog
• Works with process owners, key process stakeholders and platform and product development partners, if any, to build the product backlog.
• Analyzes vendor’s release roadmap to identify impacts and opportunities and translates them into the product backlog and opportunities
• Serves as the SPM team’s primary contact for information, work prioritization, and decision-making.
• Engages the vendor for problem solving future product enhancements and complex design evaluation
• Tracks and reports progress of the product roadmap, including business value realization measured outcomes, and product delivery risks, issues and mitigations
• ServiceNow capability road shows to current and prospective business process owners within Advocate to improve the SPM process capabilities on the platform
• Understand the capabilities being delivered as part of each platform upgrade and how the SPM capabilities and processes can benefit from these improvements.
• Accountable for the successful implementation of bi-annual ServiceNow upgrades
• Acts as a champion for users to increase adoption, eliminate barriers and ensure success during release transitions

Required Qualifications

• Bachelor’s degree and 8 years of technical experience, or equivalent
• 3+ years of Project and Program Management and Resource Management Experience
• 4+ years of experience creating and implementing strategic plans and roadmaps at the executive level for enterprise-wide business initiatives
• 3+ years of experience implementing ServiceNow capabilities
• Prior experience with ServiceNow SPM capabilities such as Project and Portfolio Management, Demand Management, Resource Management, Release Management, Investment funding etc., and integrating these capabilities to plan, deliver and track value across different methodologies and drive business outcomes.
• Strong experiential knowledge of Project and Program Management Best Practices
• Highly skilled communicator and serves as a Subject Matter Expert for Senior Leadership readouts
• High competency in building reports for the appropriate audience with the right level message

Preferred Qualifications

• ServiceNow SPM (formerly ITBM) certification
• Proficient in Project and Portfolio Management

#Remote