(fluent Portuguese) Customer Support Consultant, crypto (Porto Alegre, remote)

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• Provide exceptional customer support in crypto trading via emails and chats
• Build positive and long-lasting relationships with customers
• Effectively manage and follow up on the inquiries
• Always be up-to-date with the general market conditions
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Continuously seek improvement to enhance the team's performance

What you need to succeed in this role:

• Excellent Portugueseand upper intermediate English
• Previous support experience in crypto and trading for at least 6 months is a must
• Knowledge of major crypto exchanges, wallets, and trading platforms
• Familiarity with common crypto trading terms and concepts
• Understanding of blockchain technology and how cryptocurrencies work
• Experience with Salesforce/Zendesk/Jira
• Analytical and research skills
• Strong communication skills
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Financial/mathematical background
• Experience working with KPIs

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.