21936147754 - Virtual Assistant - Customer Support/Admin

LOOKING FOR FILIPINO JOB SEEKERS TO COLLABORATE WITH ONE OF OUR CLIENTS

Job Title: Virtual Assistant - Customer Support/Admin

Schedule: US Business hours (PST)

Salary: $3/hour (about 25 hours/week with potential to transition to full-time)

We are looking for a proactive and organized Virtual Assistant to join our team, managing a variety of customer support and administrative duties. The ideal candidate is passionate about delivering outstanding service, handling tasks efficiently, and supporting our online brand presence. This role is essential to maintaining high customer satisfaction standards and ensuring smooth day-to-day operations. Initially, the position will be part-time, with a strong potential to transition into a full-time role..

Responsibilities:

• Customer Support:
• Respond promptly and professionally to customer inquiries via email, live chat, and other communication channels.
• Assist customers with order inquiries, product information, and troubleshooting.
• Address and resolve customer complaints, ensuring a positive experience and preserving our brand’s reputation.

• Administrative Tasks:
• Handle general administrative duties such as data entry, document management, and updating customer records.
• Assist in preparing reports and summaries based on customer feedback, order status, and relevant metrics.
• Collaborate with internal teams to ensure accurate order fulfillment and timely resolution of issues.

• Email Management:
• Monitor and manage the company email inbox, ensuring timely and professional responses.
• Organize and prioritize emails, flagging urgent issues and delegating tasks as appropriate.

• Light Social Media Management:
• Monitor and moderate comments and messages on the company’s social media platforms.
• Respond to customer inquiries and comments on social media, maintaining a positive and engaging brand presence.

• Client Outreach:
• Contact clients regarding negative reviews, refunds, or returns to resolve issues and improve customer satisfaction.
• Follow up on customer feedback, ensuring necessary actions are taken to address concerns.

Requirements:

• Proven experience as a Virtual Assistant or in a similar customer support/administrative role.
• Excellent written and verbal communication skills with a strong command of English.
• Proficiency in email systems; experience with Richpanel is a plus.
• Basic knowledge of social media platforms.
• Strong organizational skills with the ability to handle multiple tasks efficiently.
• Effective problem-solving skills with a customer-focused approach.
• Ability to work independently with minimal supervision.
• Familiarity with e-commerce platforms and online customer service tools is an advantage.
• A proactive attitude and a commitment to delivering high-quality service.