FoundeverColombia

Bogota - Customer Service Agent New Process 1

About UsFoundever™ is a global leader in the customer experience (CX) industry.

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Our Core Values are:

  • Creativity: Make it simple, lead the change.
  • Commitment: Aim for better, impact for the good.
  • Connection: Share experiences, grow together.

Job Summary

We are looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction.

Main Requirements

  • At least 18 years old
  • High School Diploma
  • Experience in customer service or call center is desirable
  • Colombian Citizenship or work permit
  • Full time availability
  • Intermediate to Advance English Skills
  • Strong Computer Skills

Skill Required

Communication Skills:

  • Excellent written & verbal communication skills (English)
  • Ability to communicate effectively & clearly.
  • Ability to read disclosures and financial terminology
  • Communicates effectively in a positive and diplomatic manner.

Customer Service Skills:

  • Excellent Customer Service Skills (no CS is required).
  • Ability to empathize with the customer.
  • Ability to build and gain the customers trust by listening & understanding, and where possible, exceeding their needs.

Problem-Solving Skills:

  • Ability to analyze issues and find appropriate solutions for customers' inquiries.
  • Ability to approach problems logically with diplomacy and professionalism.
  • Ability to quickly resolve problems with accuracy.
  • Ability to be proactive and self-sufficient
  • Ability to probe effectively by asking open-ended questions

Technical Skills:

  • Basic PC knowledge.
  • Ability to multitask.
  • Skilled in accurate data entry.

Primary Job Responsibilities

  • Answer Incoming Calls to customer service Lines.
  • Provide a high level of professional and competent service assistance.
  • Successfully complete and approve training and quality requirements.

Please ensure that you regularly check the email address that you provide during the application process for any updates from potential employers. Your application status, interview invitations, or job offers will be sent via email. Respond promptly to maintain your candidacy.