Bogota - Customer Service Agent New Process 1

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Our Core Values are:

• Creativity: Make it simple, lead the change.
• Commitment: Aim for better, impact for the good.
• Connection: Share experiences, grow together.

Job Summary

We are looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction.

Main Requirements

• At least 18 years old
• High School Diploma
• Experience in customer service or call center is desirable
• Colombian Citizenship or work permit
• Full time availability
• Intermediate to Advance English Skills
• Strong Computer Skills

Skill Required

Communication Skills:

• Excellent written & verbal communication skills (English)
• Ability to communicate effectively & clearly.
• Ability to read disclosures and financial terminology
• Communicates effectively in a positive and diplomatic manner.

Customer Service Skills:

• Excellent Customer Service Skills (no CS is required).
• Ability to empathize with the customer.
• Ability to build and gain the customers trust by listening & understanding, and where possible, exceeding their needs.

Problem-Solving Skills:

• Ability to analyze issues and find appropriate solutions for customers' inquiries.
• Ability to approach problems logically with diplomacy and professionalism.
• Ability to quickly resolve problems with accuracy.
• Ability to be proactive and self-sufficient
• Ability to probe effectively by asking open-ended questions

Technical Skills:

• Basic PC knowledge.
• Ability to multitask.
• Skilled in accurate data entry.

Primary Job Responsibilities

• Answer Incoming Calls to customer service Lines.
• Provide a high level of professional and competent service assistance.
• Successfully complete and approve training and quality requirements.