Senior Insurance Operations Specialist

Company:

Description:

Marsh Portfolio Solutions (MPS) is a dynamic client-centric practice within Marsh UK and Ireland that places and manages a range of innovative portfolio solutions across Marsh Practices. MPS comprises of 120 dedicated professionals providing a range of intermediary services to insurer clients including management information, insights and analysis

What can you expect?

A Senior Insurance Operations Specialist makes an impact as a seasoned, professional individual contributor, ready to manage projects, work independently, help teammates thrive and collaborate with stakeholders across the company.

• The role will sit within MPS, where we manage over 300 client and insurer Facilities. You will be working closely with functional areas of the team, and across all of the business units.

• This is an extremely interesting and varied technical role, which will provide the successful candidate with fantastic exposure across a number of key business areas. The work is both complex and challenging, allowing you to become a real subject matter expert within your field.

• Whilst the work can be technically challenging the work would really suit someone looking to develop themselves both in terms of insurance knowledge and career advancement.

• If you possess an impeccable eye for detail, enjoy building relationships and being part of a highly collaborative working environment, we would be very keen to hear from you!

• Whilst relevant experience within contracts and wordings would be ideal, we would also be willing to consider applications from candidates who are able to demonstrate transferrable skills. For example, candidates who come from with a legal related background would also potentially be suitable.

What will you be rewarded with?

• We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.

• Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

• Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will rely on you to:

• Maintain an advanced understanding of the insurance industry and external regulatory environment and their procedural or operational implications for brokers and businesses.

• Work closely with the Account Executives, Brokers, Transactional Team, Claims team and Technical Support Analysts to draft, check and validate slips, contracts and endorsements to a high standard.

• Support brokers in the structure and design of MPS facilities producing Market Reform Contracts (MRC) and supporting documentation in accordance with latest Delegated Authority templates and MRC requirements with a view to ensuring seamless processing of risks attaching thereto across various Marsh and Third Party electronic platforms.

• Link up with the Account Executives based in the London or Norwich offices (or elsewhere) as may be required.

• Be a point of contact for technical insurance questions from all sources and be expected to solution and apply judgment as to who and when to escalate further as may be required.

• Strategizes own workload to meet individual all applicable SLA, KPI and Quality targets

• Train and assist lower level employees with their work as may be required.

What you need to have:

• ACII or be working towards

• Knowledge of all Microsoft office products with heavy reference to Excel / Word / PowerPoint

• High attention to detail

• Highly organised and methodical in approach

• Ability to work under pressure, the desire to develop relationships and grow as an insurance expert.

• Good communication skills

What makes you stand out?

• Previous or current experience working for an Insurance Broker

• ACII or be working towards

• Legal qualifications or contact drafting experience

• Audit, Quality Assurance, Governance or similar experience

• Binding Authority or Lineslip handling experience

• Knowledge of Lloyd’s systems such as DCOM and Atlas

• Experience in the insurance market as broker or underwriter

• The flexible ability to travel to other UK offices such as London to work as required.

About Marsh

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at work@tuhustle.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

#hybrid