Senior Technical Service Supervisor

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Medtronic employs more than 90,000 people worldwide, serving physicians, hospitals, and patients in approx. 160 countries. At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations.

In the role as Senior Technical Service Supervisor/ Team leader you will be responsible for all communication between internal and external customer and the field service team. You will be the first point of contact for all kind of technical related issues. This will include: people management for field service engineers, escalations with customer, negotiations, price quotations, service contracts, tender support as well as building customer relationships. You will be the main point of contact for the local customers, commercial teams and the field team for all Service & Repair related questions and/or escalations.

Responsibilities may include the following and other duties may be assigned:

• You will be a dedicated supervisor to the team, sales and customers in the region.
• You will visit the Field Service Engineers at the customer site, discuss complaints, escalations or prices and quotations, repair prices with the customer and support sales with tendering.
• You will provide technical advice to customers, sales personnel, and healthcare professionals responding to product related questions, issues and problems.
• You will provide sales personnel with the technical data necessary for the demonstration of products.
• You will act as a liaison between sales personnel and the customers on technical issues.
• You may make technical presentations at sales meetings or at customer locations.

Required Knowledge and Experience:

• Bachelors’ degree with a minimum of 3 years relevant experience, or an advanced degree with a minimum of 1 year of relevant experience.
• Understanding of basic management approaches such as work scheduling, prioritizing, coaching and process execution.
• Complete knowledge of operational systems, techniques and practices typically gained through extensive experience.
• Excellent communication skills, fluency in English and effective presentation and negotiation skills.
• Willingness to travel and a valid driver’s license.
• Strong analytical and problem-solving skills balanced with speed and efficiency.
• Respected team player with strong interpersonal skills and an ability to manage stressful situations.
• In-depth experience with medical devices (working in the hospital setting and knowing the organization of the different departments: procurement, theatre, service engineers etc.).
• Relevant experience in diagnosing, repairing and maintaining electronic and electro - mechanical equipment in a field service role where you have been facing customer in their premises.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here